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Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

Experienced management professional with 10+ years of experience within high-stress environments along with a keen ability to lead others and increase organizational revenue. Experienced in designing streamlined processes focused on increasing revenue, providing training to staff members, and managing complex IT related projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in successfully fostering rapport with co-workers, clients, and members of management.

Key Competencies

 

 

         Operations Management

         Budget Development

         Streamlining Processes

         Vendor Management

         Team Leadership

         Strategy Development

         Brand Management/Awareness

         Project Management

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Customer Service

 

Professional Experience

Recovery Sports Grill, Charleston, WV 2013-Present

Assistant General Manager

  Oversee day-to-day operations within a fast-paced food service environment which included supervising cross-functional teams and providing superior customer service to customers

  Utilize exceptional operational acumen in order to oversee all new hire benefit administration, time-off/vacation requests, and professional development/training

  Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business

  Successfully drive sales throughout the store by implementing sales programs, forecasting sales levels, identifying sales opportunities, and tracking employee participation

 

Bad Azz Apparel & Accessories, Charleston, WV 2013-Present

Owner/Operator

  Owner and operator of a successful retail store which requires managing all store opening functions in addition to day-to-day tasks

  Provide comprehensive training to staff members on appropriate selling and customer service techniques, diffuse difficult customer service situations, and implement marketing initiatives

  Attend industry trade shows in order to promote store products, manage inventory levels, and successfully manage financial operations such as tax preparation and purchasing

  Successfully created and maintain an online website, www.badazzfashion.com

 

Kanawha County Assessor s Office, Charleston, WV 2005-2013

IT Project Manager/Coordinator

  Directly managed several project management related tasks which included designing project specifications and timelines in addition to monitoring project metrics

  Managed and implemented project budgets, handled quality assurance related functions, and provided training to staff members on appropriate standards/procedures

  Designed and implemented streamlined policies which were focused on improving data accuracy/valuations along with overseeing formal hearings related to tax issues

Additional Professional Experience Includes: Tax Unit Supervisor, Department of Tax & Revenue

 

Certifications

Certifications Include: IAAO Workshop Understanding Real Property Appraisal, IAAO Course Cost Approach to Mass Appraisal, Fundamentals of Supervision, The Drug Free Workplace, Understanding the Grievance Process, Managing and the Law, Discipline and Documentation, Access Level 2, Preventing Sexual Harassment, Basic Assessment Training, and Serv Safe Certified

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