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Yyyyyy x. yyyyyy
PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced management professional with 10+ years of experience within high-stress environments along with a keen ability to lead others and increase organizational revenue. Experienced in designing streamlined processes focused on increasing revenue, providing training to staff members, and managing complex IT related projects. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in successfully fostering rapport with co-workers, clients, and members of management.
Key Competencies
Operations Management Budget Development Streamlining Processes Vendor Management |
Team Leadership Strategy Development Brand Management/Awareness Project Management |
Process Improvement Attention to Detail Complex Problem Solving Customer Service |
Professional Experience
Recovery Sports Grill, Charleston, WV 2013-Present
Assistant General Manager
Oversee day-to-day operations within a fast-paced food service environment which included supervising cross-functional teams and providing superior customer service to customers
Utilize exceptional operational acumen in order to oversee all new hire benefit administration, time-off/vacation requests, and professional development/training
Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business
Successfully drive sales throughout the store by implementing sales programs, forecasting sales levels, identifying sales opportunities, and tracking employee participation
Bad Azz Apparel & Accessories, Charleston, WV 2013-Present
Owner/Operator
Owner and operator of a successful retail store which requires managing all store opening functions in addition to day-to-day tasks
Provide comprehensive training to staff members on appropriate selling and customer service techniques, diffuse difficult customer service situations, and implement marketing initiatives
Attend industry trade shows in order to promote store products, manage inventory levels, and successfully manage financial operations such as tax preparation and purchasing
Successfully created and maintain an online website, www.badazzfashion.com
Kanawha County Assessor s Office, Charleston, WV 2005-2013
IT Project Manager/Coordinator
Directly managed several project management related tasks which included designing project specifications and timelines in addition to monitoring project metrics
Managed and implemented project budgets, handled quality assurance related functions, and provided training to staff members on appropriate standards/procedures
Designed and implemented streamlined policies which were focused on improving data accuracy/valuations along with overseeing formal hearings related to tax issues
Additional Professional Experience Includes: Tax Unit Supervisor, Department of Tax & Revenue
Certifications
Certifications Include: IAAO Workshop Understanding Real Property Appraisal, IAAO Course Cost Approach to Mass Appraisal, Fundamentals of Supervision, The Drug Free Workplace, Understanding the Grievance Process, Managing and the Law, Discipline and Documentation, Access Level 2, Preventing Sexual Harassment, Basic Assessment Training, and Serv Safe Certified
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