- 2119 Rosillos Peak Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of ________________, with the hope that you will find me a suitable match. Attached is my resum for your review and consideration.

What I offer is my Baccalaureate degree in Political Science and Associate s degree in Accounting Technology, backed by more than 8 years providing high-performance customer service, sales support, and business operations management in the travel industry, with recent experience in call center operations. I am currently a Call Center Representative based in Xxxxxx, XXXXXX for QVC, a global leader in Home TV Shopping, after having lovingly raised a family full-time for 8 years without losing touch of my customer service competencies. Prior to this, I had several tenures as Government Travel Agent in three travel agencies in NV and VA. For more details, please take a moment to go through my resum .

In leveraging my customer service competencies, I bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and service-driven work excellence. I also offer my business-aware social and interpersonal communication skills that help build sustainable working relationships with customers, business partners, and industry professionals so vital in fostering a harmonious collaborative work environment in achieving shared commitments.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your customer service team. Should you need further clarification, please do not hesitate to reach me through any of my contact points in the heading. An interview with you or your representative would be most welcome. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 2119 Rosillos Peak Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service Operations

Qualifications Profile

    Self-motivated and results-driven service management professional backed by more than 8 years providing high-performance customer service, sales support, and business operations management in the travel industry, with recent experience in call center operations.

-    Proven customer service competence in providing a complete travel agency solution that enables customers to achieve a totally satisfying travel experience, with all the elements in the travel itinerary fully served.

-    Highly methodical with critical thinking that strategize solutions to heighten a rewarding customer engagement, support sales and promotions campaigns, and resolve customer relationship issues that restore customer loyalties and repeat business.

    Well-organized and resourceful, with multitasking and prioritization skills that optimize assigned resources to achieve or go beyond expected outcomes even under stress, with or without supervision.

    Excellent people management and interpersonal communication skills that inspire customer confidence and performance excellence in achieving business objectives.

Professional Experience

    Provided customer service to customers on phoned-in orders for a global leader in TV home shopping network reaching out to over 350 million homes in 7 countries.

    Assisted customers in placing new orders accurately and changing existing orders, verifying customer identify against stored account information to prevent fraud and maintain transactional integrity.

    Made travel arrangements involving airline reservations, land transfer arrangements (car rentals, rail and bus services), and hotel reservations for official travel of government personnel and dependents, including military groups for deployment overseas in accordance with relevant government regulations.

    Assisted customers in resolving issues with airlines, hotels, and car rental firms, including pertinent travel documents.

    Communicated all confirmed reservations and itineraries to clients by email, including basic country/destination and airport information that enabled smooth travel.

    Built sustainable business relationships with travel bureaus in government, CRS/Airlines, hotels, car rental firms, and other businesses contributing to a satisfying travel experience.

    Maintained an inventory of travel guides, destination and airline brochures, airport information, and other documents in promoting the travel agency s packaged tours and travel services with focus on serving government personnel.

    Promoted packaged travel plans for official government travelers per government regulations, booking group travel for official military deployments, and providing travel agency services in finalizing details for travel itineraries, including flight, land trasnfers, and hotel reservations.

    Assisted in training new agents to reach their potential productivity and ensure compliance with performance metrics and service quality standards.

    Scheduled complete travel itineraries that included bookings for air, car, and hotel arrangements for government personnel and dependents complying with official government travel regulations.

    Developed and leveraged knowledge in the Worldspan GDS/CRS to process and finalize bookings for airlines and hotels/resorts belonging to the Worldspan travel consortium.

    Assisted other travel agents in learning about airline CRS navigation and resolving customer issues about itineraries, pricing, travel documents, and booking details.

Note: Raised a family with one child full time (2007 2015)

Education

    A.A.S.T. in Accounting Technology OLYMPIC COLLEGE Bremerton, WA (2016)

    B.A. Political Science, SALISBURY STATE UNIVERSITY Salisbury, MD (1985)

Awards/Recognition

    Top Producing Sales Agent with annual sales of over $1.5M at N and N Travel

Thank You Letter (Pls. remove this before sending)

- 2119 Rosillos Peak Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(Name of Interviewer

Position Title of Interviewer,

HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear [Mr. /Ms. Last Name],

It was with great pleasure and honor that we met and talked last _________________ [date] to interview me for the position of ________________ [job title]. I would like to thank you for the opportunity that allowed me to learn more about the position, the business and more importantly, how I can best fulfill your requirements for the job.

I am confident that our meeting was able to clear any doubt about how I can be the right person to fill the vacancy. My excitement to join ________________ [organization name] has certainly gone beyond my initial interest before the interview to one of strong anticipation. Should you need additional information based on our discussions, please do not hesitate to reach me at any of my contact points in the header. Thank you, and I look forward to working with you soon.

Best regards,

YYYYYY X. YYYYYY

Follow-Up Letter (Pls. remove this prior to sending)

- 2119 Rosillos Peak Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(Name of Interviewer

Position Title of Interviewer,

HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear [Mr. /Ms. Last Name],

It has been _____________ [length of time in days or weeks] since meeting with you for an interview last _________________ [date of interview]. I know you are a busy professional and I hope everything is fine with you.

May I be updated with the status of my application? I remain optimistic that my interview with you has further enriched your understanding of what you can expect from me and how I can be the right person for the position of __________________ [position title].

My excitement to join ________________ [organization name] has not diminished and continues to grow to this day. Should you need additional information based on our discussions, please get in touch with me through any of my contact points in the header. Thank you, and I look forward to hearing from you soon.

Best regards,

YYYYYY X. YYYYYY