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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Information Technology Project Manager

Vacancy Announcement: DE-0000 xxxxxx xxxx , xxxx , xxxxx 00000205-DD


Core Competencies


Project Management Professional (PMP), Certified Enterprise Architect (EA), Project Lifecycle Management, Work Plan Development, Communication, Issue/Risk Identification and Remediation, Change Management, Process Development/Mapping, Leading People, Team Building, Federal Information Technology Acquisition Reform Act (FITARA), Leadership Development, Operations Improvement, Personnel Management, Collaborative Culture Development, Contract Management, Governance, Vendor Oversight


Professional Experience


August 2011 - Present

Corporation for National and Community Service (CNCS)

Washington, DC

Hours Worked per Week: 40

Salary: $150,751 Annually

Series: 2210 Pay Plan: NY Grade 04 (GS-15 Equivalent)

Supervisor: Edward Davis Phonexxx-xxx-xxxx May Contact: N/A

Infrastructure Manager

Effectively oversee processing of 1600 requests regarding daily operations and desktop, network and core enterprise application services and successfully developed IT Services desk serving as single-point-of-entry for all Agency services.. Service desk operations maintain weekly call duration of 4.2 minutes and average 4.75/5 on customer satisfaction surveys. Utilize RemedyForce to replace outdate service request system and desk services were expanded to include facilities/AV services/other requests. Implemented hardware/software program to evaluate costs, life expectancy and inventory planning, and trained staff toward developing methodologies for accommodating customers while retaining security.


Designed outreach programs to gain input from stakeholders to document technical/functional requirements and identify solutions. Identified problems, determined accuracy of information, evaluated alternatives and recommended resolution to meet customer needs.


Provide contract management overseeing 30 contractors engaged in network operations, VoIP, data center, Change and Configuration Management, cloud migration, hardware/software lifecycle management, cyber security, video conferencing, telecommunications and Service Desk services. Support 850+ staff and 40K civilians in CONUS/US Virgin Islands/Guam, manage LAN/WAN, establish IT infrastructure design, oversee network recovery plans, and support risk assessments, data protection, firewalls, data encryption/other security measures.

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As Level III Contractor Officer Representative (COR) administer $13M in annual budgets/contracts and serve as technical lead for acquisitions, assuring compliance with Federal Information Technology Acquisition Reform Act (FITARA). Develop RFIs, RFPs, independent government cost estimates, acquisition plans and evaluation criteria, award Performance, Firm Fixed Price and Time and Material-based contracts, and monitor execution of SOW, schedule, cost, performance, quality, communications and deliverables. Negotiate Service Level Objectives and SLAs to measure performance and disincentives as required to maintain accountability of contract staff.


Expertly implement continuous Improvement process to upgrade SLAs based on changing needs of environment. Non-achievement of service levels at various benchmarks results in application of disincentives; process has recouped $140K+ in cost reductions and led to improved service delivery, timely responses and surfacing of new services/technology requiring monitoring.


Successfully established Technical Review Board (TRB) tasked with reviewing technical requests made to Office of Information Technology (OIT) to ensure alignment with enterprise architecture, strategic plans, business needs and Federal Information Security Management Act (FISMA) controls. Also provide expert technical advice/guidance/recommendations on IT issues to ensure economies of scale and efficiencies, Confidentiality/Integrity/Availability (CIA) and consolidation of multiple systems.


Provide direct EA in alignment with Clinger Cohen Act to DCIO to develop first CNCS Federal Enterprise Architecture (FEA) and FY2016-FY212 IT strategic plan, and design IT policies/procedures/strategies that govern planning/procurement/delivery of IT to user community based on industry best practices.


Successful in leading people through directing diverse workforces providing operational IT support across multiple IT disciplines. Utilize Kanban to identify/reduce impact of unplanned work, identify true lead time and increase team efficiencies. Serve as member of Senior Management team involved with infrastructure, security, web, policy and application decisions on TRB, Production Change Control Board (PCCB) and Enterprise Architecture Review Board (EARB). Team leader focused on strategic planning, performance management, capital planning for IT purchases, information management, organizational development and workforce management, and participate in hiring, lead HR process lifecycle recruitment to termination, selection, performance evaluations and awards within unionized environment.


Provide portfolio management by implementing SharePoint-based program and project management tracking for 100+ projects, and a CNCS program toward improving the PM processes. Portfolio includes project master list, project management templates, contracts, technical review requests, quick entry/updates for managing daily activities and integration of MS Project at project sites. Supported OIT projects related to infrastructure, operations and maintenance to align with strategic goals, including differing views for reporting to management/stakeholders, and recording status on costs, scope, schedule and risks/issues.


Yyyyyy x. yyyyyy Page 3 of 8


Portfolio links standard PM documents with milestones/deliverables/risk registers; programs range from complex projects crossing departmental boundaries to completion of activities using internal resources. Managed 130+ projects/activities within portfolio, and tracked/managed over 25 project sites within portfolio as well as 200+ TRB annual requests.


Communicate by translating technical information into non-technical format; recommended solutions on services, technologies and operations regarding decision making, project schedule status, risk/cost, communication for customers, training for new technologies, quick-start user guides and marketing to audiences to gain stakeholder buy-in.


Provided weekly status briefing to DCIO and monthly briefing to CIO; coached staff in project management and development of communications/trainings/team building. Provided input to strategic planning regarding adopting new technologies across enterprise, and collaboratively developed strategies based on surveys, focus groups and input from stakeholders and committees for improving efficiencies, risk management and contingency planning; prepared reports for Risk Acceptance Committee.


Lead change by facilitating need for external offices to exchange data with external users in tracking recruitment evaluating grants proposals and documenting performance of grantees. Develop goals providing cost-effective methodologies for transmitting information; analyze user problems, meet with vendors, evaluate solutions, determine course of action and implement technical solutions. Provide customers with tools needed to protect sensitive information while meeting all Federal legislation/directives/standards. Reduce risk by removing Personally Identifiable Information (PII) from non-secure external locations, manage full-life-cycle of multiple IT projects.


Performed program/project management to completion of over 25 projects; migrated 121+ services from contractor data center to MS Azure Cloud, upgraded grants and Oracle services from 10 to 11, migrated to Windows Server 2008 R2, migrated to O365 including email and SharePoint, implemented DHS Einstein, deployed Nessus and Splunk services, and upgraded CNCS financial management system Momentum.


Implement project management lifecycle requiring all projects to participate in strategic plan, cost benefit analysis, risk management plans, schedules and assessment of effort needed to complete work to determine project viability. Upon approval projects are added/updated within SharePoint Project Portfolio which includes project sites with status dashboards, schedules, risk registry and technical documentation.


May 2010 August 2011

US Department of Homeland Security ICIO ITSO CRMD

Washington, DC

Hours Worked per Week: 40

Salary: $122,744 Annually

Series: 2210 Pay Plan: GS-14

Supervisor: Edward Davis Phonexxx-xxx-xxxx May Contact: N/A

Project Manager/Customer Relationship Manager


Yyyyyy x. yyyyyy Page 4 of 8


Managed project teams responsible for maintaining cross-organizational projects supporting DHS Customs and Border Patrol (CPB), TSA, US Secret Service (USSS) and 22 DHS components operating within National Capital Region (NCR). Managed cross-component projects portfolio; developed weekly/monthly/quarterly status reports for management, customers, stakeholders and vendors. Reports included project/program recommendations, costs, milestones/schedules, risk mitigation and solutions. Developed graphics presentations that identified previously unrecognized dependencies/risks across department portfolios/programs. Successfully implemented Homeland Security Presidential Directive (HSPD)-12 and DHS High Priority Initiative-34 mandate for access to Personal Identity Verification (PIV) cards, requiring use of System Center Configuration Manager (SCCM), Windows Server 2008 R2, Win 7, MS Office 2010, PIV solution for DHS HQ, DHS Data Centers and 22 supported DHS components.


Managed NCR Resiliency program that provided redundancies and Disaster Recover (DR) Continuity of Operations (COOP) capabilities; project impacted components and stakeholders for DHS Headquarters and 22 components over 50 locations. Assisted contractors, systems integrators and service providers in interpretation of technical requirements, recommended contract changes to improve monitoring/evaluating of contractor performance, reviewed invoices, recommended corrective actions, and inspected/accepted contract deliverables to fulfill COR responsibilities.


Utilized Integrated Master Schedule in MS Project to track projects across functional areas including IT and physical security, building management, telecom, cabling, furniture, change management, engineering and logistics. Steered project implementation, ensured development/maintenance of project documentation in alignment with Information Technology Service Organization (ITSO), System Engineering Life Cycle (SELC) and other policies; also led project performance and gate reviews. Utilized team building/coaching to facilitate communication among team members and resolve conflicts; developed performance reviews to support continual improvement for individuals as well as team.


May 2007 May 2010

Stanley Inc.

Arlington, VA

Hours Worked per Week: 40

Salary: $100,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

Federal Enterprise Architecture (FEA) Certified Enterprise Architect / Deputy Governance Lead DHS (Contractor)

Ensured delivery of IT services to meet stakeholder requirements including facilitating the planning/development/execution/monitoring of SELC to manage deployment of products and project/change/service management in alignment with Directive 102-1 DHS Software Acquisition Review Process, Capital Planning & Investment Control (CPIC) procedures and DHS EA review processes/procedures. Communicated with constituents to surface needs, resolve issues and meet expectations while facilitating continuous improvement and strong partnerships; established Change Advisory Board to design methodologies for handling change resulting in reduced disruptions and service level improvements.

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Oversaw DHS Customer Relationship Management Department (CRMD) SELC boards and provided administrative/HR management for contractors supporting each board. Designed action plans for special IT services/products/processes utilized by stakeholders to improve operations monitoring, SOPs and messaging of accomplishments. Developed customer relationships by gathering data to design approaches for analyzing effectiveness of existing organizational structures/programs/processes. Documented As-Is process workflows for migrating agency data centers to DHS Data Center in accordance with the Cloud First mandate and provided advisement on formulating/implementing To-Be policies/processes.


Oversaw development of $685M+ St. Elizabeth project and established Integrated Project Team (IPT) with 22 DHS organizations to develop requirements and evaluate SOWs. Managed IT staff in developing governance program to track schedules/resources/performance toward successful completion in alignment with DHS SELC, CPIC and other policies, standards and procedures. Utilized governance services, including requirements development, gate, technical and financial approvals, change management and schedule development/compliance, operational state and status report presentation, to manage over 150 projects. Expertly processed service requests, project closures, configuration changes, customer satisfaction surveys and QA for budgets/plans/schedules. Continually communicated with Senior DHS staff, stakeholders and end-users concerning implementing cost-effective solutions for overseeing cost/schedule/performance of multiple projects to meet enterprise-wide objectives and congressionally-mandated national improvements.


Also worked with stakeholders and end-users to prioritize future objectives for communication, application and IT programs to support networks and data centers. Developed training outreach program for classroom and technology-based Role-Based Security Awareness for 900+ contractor/government personnel across multiple states, raising FISMA score to A.


Transportation Security Administration (TSA), Enterprise Architecture Team Lead, TSA EA and DHS Liaison Support (Contractor)

In this assignment was tasked to leverage organization/customer/stakeholder relationships to develop twelve TSA Credentialing Program initiatives; oversaw work performance of IT personnel and streamlined operations by designing process and procedural improvements to reduce costs and increase productivity/efficiencies and system functionality. Provided in-depth training for program personnel/end-users on goals and technical software specifications, and facilitated mapping of EA to Federal Reference Models supporting OMB Exhibit 300s CPIC, Program Alignment Requests and Technology/Service Insertion requests.


Evaluated programs/systems/services to conceptualize movement of TSAQ EA to more mature organization; provided recommendations on personnel and budgetary requirements, and supported development of EA Vision, As-Is Architecture and To-Be Architecture.


Yyyyyy x. yyyyyy Page 6 of 8


April 2006 March 2007

Network Specialty Group, Inc.

Gaithersburg, MD

Hours Worked per Week: 40

Salary: $85,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

Federal Enterprise Architecture (FEA) Certified Enterprise Architect /

Internal Enterprise Architecture Effort

Successfully facilitated process improvement of Software Development Life Cycle (SDLC) to meet CMMI Level-3 rating, including communicating program goals/specifications to stakeholders consisting of process improvement, analyzing/documenting structure, transition planning and implementation, obtaining approvals and applying lessons learned. Developed project background information based on multiple interviews with stakeholders/end-users and identified issues affecting daily organizational operations, including regulatory compliance, management direction responsiveness and various other influencing factors.


Utilized Visual Studio 2005 Team System (VSTS) Initiative to improve Capability Maturity Model Integration (CMMI) score, identified requirements for software development project management tool to facilitate CMMI compliance and evaluate software features versus requirements as well as identify any gaps. Also evaluated feasibility of use of Microsoft for CMMI and developed documentation identifying supporting CMMI V 1.2 level 2 and 3 process area, goals, practices, work streams and activities. Identified various guidance templates, work item tracking, documents/reports, project and work breakdown structure and project alerts, and actions required to fill gaps and develop customization of MSF for CMMI.


Business Process Engineer, DHS-TSA Contractor, April - December 2006

Developed documentation supporting Business Process Improvement methodologies and software delivery effectiveness in IT/Human/Time/Capital Resources. Skillfully modeled strategic-level architecture utilizing business process and infrastructure diagrams to identify connections throughout enterprise and agency investment reuse. Provided technical advisement for complex or high-risk projects and aligned TSA activities with appropriate Lines of Business in the Business Reference Model (BRM).


Responsibilities also included assessing financial issues and risks/benefits, developing briefing materials, and authoring recommendations to planning supervisors concerning potentiality of proposed study for improving effectiveness and supporting organizational planning.


December 1992 April 2006

Montgomery County Public Schools

Rockville, MD

Hours Worked per Week: 40

Salary: $68,000 Annually

Supervisor: N/A Phone: N/A May Contact: N/A

Staff Development Teacher/Teacher


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Developed exceptional working relationships with over 4,000 stakeholders to gather crucial data and disseminate informative oral/written presentations and documentation, including organizational and process flow graphics, toward implementing Reorganization Transition Strategy for stakeholders with diverse perspectives.


Multi-faced planning included: Week-Long Summer Leadership Retreats to facilitate improvement focusing on metrics, staff development, relationship building and customer satisfaction; Weekly Leadership Council Meetings covering leadership skills, change management and continuous process improvement; Monthly Staff, Department and Committee Meetings involving metrics for school-wide initiatives.


Additionally implemented Vertical/Peer Walk-Through reviews to improve communication/processes, facilitated relationship-building processes for department heads, integrated teams, and developed processes incorporating metrics for continual monitoring and improvement. Utilized Test Pilot Software to collect performance measurements from stakeholders to support performance improvement and trained staff on software use. Monitored trending in performance metrics and developed action plans for compliance with No Child Left Behind Act. Designed professional development plans for schools/departments/staff, and facilitated alignment of strategic plans with local goals.


Designed and executed training for system-wide initiatives including migration of email to MS Outlook and established computer application programs to develop multiple computer-use skills, including website design, for community outreach initiatives. Documented study findings and developed recommendations for implementation of systems/plans/procedures to accommodate changing program requirements for diverse populations. Interfaced with IT professionals to evaluate feasibility/benefits of utilizing software programs to improve effectiveness/efficiencies of programs under study.


Education/Certifications/Training/Other Involvements


Maryland Technology Academy, Johns Hopkins University

MCPS Masters Equivalent, 2002


Semester/Credit Hours: N/A


University of Maryland, College Park, MD

Bachelor of Science Elementary Education, 1992


Semester/Credit Hours: N/A


Goucher College

Design and Implementation of a Web-Based Course


Blackboard Learning Solutions

Effective Course Design


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Plymouth State College

Website Development


Certified Federal Enterprise Architect, FEAC Institute, 2007

Project Management Professional (PMP) #1322007

Microsoft Office User Support Specialist (MOUS) CORE Certification Word, Excel, PowerPoint 2006

Advanced Professional Teaching Certificate


Contracting Officer Representative (COR) Level III

Risk Management Framework

Network +

ITIL Foundations V 3.0

Facilitative Leadership Center of Excellence

Baldrige Totally Quality Management (TQM)

Defense Acquisition University - Systems Engineering Life Cycle

Highly Qualified by NCLB Standard


CASA de Maryland, Takoma Park, MD, 2003 - 2005

Volunteer Teacher: Citizenship & Civic Action Class











Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Information Technology Project Manager

Vacancy Announcement: DE-0000 xxxxxx xxxx , xxxx , xxxxx 00000205-DD


I am extremely interested in being considered for the Information Technology Project Manager position available and am submitting my resume for review. I am particularly focused on utilizing my professional skills and in-depth experiential base in providing exceptional service in a challenging and multi-faceted assignment.


As demonstrated in my attached resume, I am extremely well-versed in the use of Information Technology resources, IT governance, Enterprise Architecture, security and continuity of operations. I am highly skilled and experienced in developing application information systems to support delivery of multiple programs and services, managing full-life-cycle of IT projects, designing and executing project work plans including modifying in response to changing circumstances, and developing status reports and presentations regarding communicating planning. I am also well-versed in managing contractor and vendor activities, identifying project issues and risks and developing remediation planning.


My educational credentials include MCPS Masters Equivalent training from the Maryland Technology Academy of Johns Hopkins University, a Bachelor of Science in Elementary Education, multiple professional development courses and training in website development and course design. Additionally I am Certified as a Federal Enterprise Architect by the FEAC Institute, hold designation as a Project Management Professional (PMP) and am a Microsoft Office User Support Specialist (MOUS) with CORE Certification in Word, Excel and PowerPoint, with an Advanced Professional Teaching Certificate. Additional professional development, Certifications and training involvements include Contracting Officer Representative (COR) Level III, Risk Management Framework ,Network +, ITIL Foundations V 3.0, Facilitative Leadership Center of Excellence, Baldrige Totally Quality Management (TQM), Defense Acquisition University - Systems Engineering Life Cycle and designation as Highly Qualified by NCLB Standard.


Throughout my career I have exhibited a commitment to quality. I am confident in my ability to deliver immediate and long-term results and I am eager to discuss how my qualifications match your needs. I look forward to interviewing with you at your earliest convenience and, in advance, I thank you for your time and consideration.







Yyyyyy x. yyyyyy


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