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Summary of Qualifications
Accomplished sales and customer service leader with a consistent, proven track record of achievement.
Excellent listening, verbal communication and interpersonal skills to build relationships with a diverse group of clients, colleagues and vendors in a variety of challenging settings.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Professional Experience
Manager, CKO Kickboxing Charlotte, NC June 2017-Present
Build and grow relationships with clients seeking to improve their health and nutrition.
Educate clientele on best practices of kickboxing while simultaneously selling and marketing services.
Lead development and execution of marketing campaigns to generate new business.
Interview candidates for employment opportunities and hire those that are an ideal fit.
Train, mentor and coach team members on best practices of sales, customer service and instruction.
Manager, 9Round Fitness Harrisburg, NC June 2016-June 2017
Earned the Trainer of the Year Award in 2016 and 2017 for exceptional performance.
Showcased a proven ability to increase sales and gain the trust, confidence and respect of clientele.
Sold a variety of products and services, including equipment and accessories.
Established training routines for customers toward achieving their overall health and fitness goals.
Managed a team of personnel to maximize their potential and excel.
Assistant Football Coach, Hickory Ridge High School Hickory Ridge, NC Aug. 2016-Dec. 2016
Mentored and coached the special teams as well as the kicking team.
Educated youth on best practices of technique and teamwork while also stressing sportsmanship.
Collaborated effectively with a diverse group of coaches, parents and school administrators.
TSO Officer, Transportation Security Administration, Charlotte Douglas Airport Jan. 2015-Mar. 2015
Ensured the safety of the public by screening luggage and passengers for weapons or explosive devices.
Demonstrated a proven ability to excel in a high-volume, customer-facing environment.
Maintained diplomacy and tact to diffuse situations in which passengers were frustrated or irate.
Education, Training and Certificates
Bachelor of Arts (BA) Criminal Justice, University of North Carolina, Charlotte; earned Dec. 2016
Earned Dean s List honors and membership in the National Society of Collegiate Scholars.
PPSB Certified, Fenix Training Group
Certified Kickboxing Trainer
Certified Dotfit
Certified Search & Rescue
USSF Certified Grade 8 Soccer Referee
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