Dedicated and accomplished Administrative and Customer Support Professional with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams.

Operations Management Administrative Support Program Management Attention to Detail

Microsoft Office Suite Complaint Resolution Vendor Management Case Management & Assessment

Process Improvement Training/Coaching Strategy Development Oral/Written Communication

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity, efficiency, and operational revenue

  Provide training and coaching to staff members within the organization, oversee merchandising functions, and manage the display and/or rotating of baked items to enhance sales

  Coordinated administrative functions within the organization which included scheduling and completing appointments and determining subsidized childcare eligibility

  Educated program participants in regard to program policies, logistics, and requirements along with identifying and diffusing escalated participant issues

  Obtained requirement program documentation from participants, updated participant account information within an internal system, and documented meetings/participant feedback

  Recognized as a Certified Child Protection Case Manager which requires assessing the safety of children within the community along with identifying individual family needs

  Reviewed and evaluated case notes, arranged for in-home assistance, provided counseling to both individualized and families, and coached family members on program goals

  Played a lead role in implementing community outreach program goals and strategies along with successfully building positive relationships with members of the community

Body Central, Jacksonville, FL 2006-2007

  Supervised customer service logistics within the organization which included diffusing escalated calls along with supervising a team of over 10 full-time and 20 temporary staff members

  Utilized superior communication and interpersonal abilities to provide coaching and guidance to staff members along with handling human resources functions such as hiring and performance evaluations

  Investigated child support cases within the local community which included reviewing new claims of child abuse, neglect, and abandonment and completing investigations

  Worked closely with members of local law enforcement, the court system, and an internal Child Protective Team along with analyzing family situations and potential risk to children

  Oversaw accounts receivable operations within the Finance/Revenue division which required reviewing records and updating accounts within an internal software system

  Assisted both internal and external team members with inquiries, issued/renewed licenses, calculated renewal fees, and support the completion of detailed assessments

  Financial Aid Officer, Fortis Institute

  Call Center Supervisor, InTuition Solutions

  Secretary, Faith Baptist Church

  Program Specialist, Florida State University/Florida Department of Health & Human Services

  Senior Educational Program Director, Florida Department of Education

  School Representative/Business Analyst, Electronic Data Systems

  Call Center Supervisor, SallieMae

Bachelor of Science, Christian Care & Counseling

Oral Roberts University, Tulsa, OK

Associate of Science, Computer Graphics & Design

Keiser College, Tallahassee, FL

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Hiring Agent Name

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Company Name

Address

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and administrative roles with experience in managing large-scale programs, overseeing complex cases, and handling complex administrative operations. In addition, I have strong experience in building positive relationships with both internal and external clients, supporting special projects, and increasing productivity levels.

Some of my key skills include:

  Investigated child support cases within the local community which included reviewing new claims of child abuse, neglect, and abandonment and completing investigations

  Bachelor of Science in Christian Care and Counseling from Oral Roberts University

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy