Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Employee-Centric Leader Who Offers Solutions-Driven Relationship Development for Insightful HR-Based Results

Human Resources ￨ Team Building ￨ Training / Development ￨ Diversity / Ixxxxxxlusion

Policy / Procedure Administration ￨ Workflow Prioritization ￨ Policy Investigations

Employee Advocacy ￨ Conflict Resolution ￨ Trends Tracking ￨ Regulatory Compliaxxxxxxe

Report Writing ￨ Metrics ￨ Performaxxxxxxe Review / Feedback ￨ Ad Hoc Project Management

Highly Accomplished Human Resources Leader who optimizes employee relations by driving quality-focused standards and empowering a synergistic workforce to maximize an employer s success. Ambitious Self-Starter who maintains up-to-date knowledge of industry trends to address workforce design and affect company change, and who aligns awareness of cultural, economic, and social matters to deliver strategies to enhaxxxxxxe performaxxxxxxe. Bilingual Communicator (Spanish / English) who builds dynamic relationships with decision-makers while leading teams by example and with ethics and integrity.

Career Highlights Ixxxxxxlude:

  Leading onboarding and hiring processes for multiple companies during merger.

  Managing the delivery of change management initiatives for high-profile employers.

  Seamlessly handling HR development and / or interventions for a Mid-Atlantic region.

  Participating in taskforces and planning activities to optimize future department direction.

  Lauxxxxxxhing an IT intervention to train staff on nationwide computer systems at airport sites.

Master of Sciexxxxxxe in Human Resource Management Strayer University

Bachelor of Business Administration University of Phoenix

Professional in Human Resources (PHR) Certification

Society for Human Resource Management Certified Professional (SHRM-CP)

Senior Flight Service Manager ￨ Market Manager London

Capitalize on the opportunity to lead forward-thinking flight service operations, ixxxxxxluding training, mentoring, and managing a top-performing team of 200+ flight attendants while observing and engaging with staff during assigned flights. Onboard new flight attendants, and coach and counsel employees to ensure a thorough understanding of and compliaxxxxxxe with companywide and departmental policies, procedures, and regulations. Objectively handle employee discipline, ixxxxxxluding taking corrective action (i.e. dismissals) as required to assure consistently high-quality services. Collaborate with multiple departments, city management, and vendors to produce and deliver all aspects of the flight service product. Expertly conduct comprehensive internal employee investigations as warranted.

Manager Training ￨ Human Resource Development

Led training, development, and management of a results-centric team of 20 regionally based training coordinators in driving initiatives to promote a positive work environment, boost productivity, and enhaxxxxxxe performaxxxxxxe. Conducted comprehensive need assessments at individual stations to promptly resolve performaxxxxxxe issues, and led fair and objective performaxxxxxxe appraisal training for managers.

Flight Attendant Instructor ￨ International Service Manager

Directed hands-on training sessions for flight attendants within classroom, aircraft, mock-up, and in-flight training flights. Prepared a detailed curriculum, instructor guides, exams, and class materials.