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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
480-570-8616
abc@xyz.com
Profile of Qualifications
- Self-motivated Professional with 20+ years of proven experience in corporate training and operations management.
- Dynamic interpersonal skills, key to simplifying complex concepts, training individuals at various levels and forming positive relationships.
- Well versed in streamlining existing processes to significantly increase efficiency throughout all operations.
Key Areas of Expertise
|
Operations Management Team Building |
Training & Development Interpersonal Communication |
Process Improvement Insurance Industry Knowledge
|
Professional Synopsis
State Farm Mutual Automobile Insurance Company, Tempe, AZ 2013-Present
Training Specialist
- Leverage strong leadership and training skills to successfully educate Call Center Representatives and Supervisors on various topics, including auto / homeowner s insurance sales, company policies and customer service.
- Develop innovative sales pitches to significantly boost team performance.
- Train individuals on various tactics to overcome objections and promote products / services to fill individual needs.
Key Achievements:
- 98% overall satisfaction rate for training classes.
- 90% of trained Representatives received all-star awards for achieving set goals.
Citywide Insurance, Phoenix, AZ 2013
Insurance Agent
- Demonstrated excellent interpersonal communication skills throughout daily interactions with clients.
- Strategically identified client needs and made knowledge based recommendations regarding automotive, homeowner and business insurance.
- Used innovative tactics, including prospecting and networking, to continually grow existing client base.
- Utilized various types of software, including Hawksoft Client Management and FSC Rater, to maintain policies and determine insurance rates.
- Consistently met and surpassed monthly goals.
PLS Financial Inc, Phoenix, AZ 2010-2012
District Manager, Insurance & Tax Services Arizona / California
- Fulfilled key leadership position, overseeing daily operations across 23 offices.
- Streamlined process improvement initiatives to significantly increase efficiency throughout all operations.
- Thoroughly reviewed insurance sales and tax return data to ensure quality control.
- Conducted in-depth training to boost team performance.
- Collaborated with District Managers and Store Managers to devise strategic plans to significantly increase market share and sales revenue.
- Successfully defined objectives regarding insurance auto policies and tax returns.
- Contributed extensively to implementation of insurance products throughout state of Arizona.
Jackson Hewitt Tax Service, Phoenix, AZ; Director of Field Operations 2006-2009
H&R Block, Glendale, AZ; District Manager 2003-2005
Education & Professional Development
Bachelor Degree in Business Administration / Finance, Devry University Glendale, AZ; 2016
Certified Trainer in Adult Classroom Learning | Certified Virtual Trainer
Arizona Property & Casualty Insurance License
Board Member, California Tax Education Counsel (CTEC); 2006-2009
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