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Yyyyyy x. yyyyyy

xxx-xxx-xxxx | xxxxxx Caribbean Breeze #0000 xxxxxx xxxx , xxxx , xxxxx 00000 |


Experienced Operations/Logistics Professional


Driven, focused, and hard-working professional with several years of experience in progressive analytical and operational roles within a retail store environment. Experienced in performing complex business/sales analysis, handling ad-hoc projects, and leading large teams. Superior communication and interpersonal skills with a keen ability to lead others and achieve organizational goals.

- Career Highlights -


Successfully manage large-scale and complex projects which requires extensive time management, organizational, and interpersonal abilities in addition to a strong ability to lead cross-functional teams


Experienced in analyzing and interpreting complex financial data, identifying sales trends, and implementing comprehensive policies and best practices. Awarded Manager of the Year Award (2x)


Key Competencies


       Human Resource Management

       Strategic Planning

       Project Management

       Internal Communications

       Staff Management

       Microsoft Office Suite

       Oracle HR/Payroll Systems

       Bilingual, English/Spanish

       Team Leadership

       Complex Problem Solving

       Business Analysis

       Sales Forecasting


Professional Overview

HSN March 2015-Present



Directly manage several day-to-day functions in a fast-paced environment which includes managing employees, overseeing merchandise/inventory levels, and improving productivity and efficiency

Oversee the implementation of company-wide promotions within the store, handle opening/closing procedures, and ensure that the store is continuously in compliance with both company-wide and federal regulations

Utilize exceptional analytical skills to analyze and control all operational expenses which includes payroll and other manageable items

Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business



Zale Corporation June 1998-March 2015

Multi-Unit Manager


Directed daily operational and merchandising functions within a retail store environment with a focus on improving efficiency, sales revenue, and customer satisfaction levels for 9 individual jewelry kiosks

Supervised department employees which included managing schedules, providing individualized coaching/feedback, and handling employee related issues

Designed and implemented comprehensive sales and community awareness promotions which resulted in increased store awareness and stronger customer retention levels

Worked closely with the corporate office on the implementation of corporate policies and best practices which included loss prevention, inventory management, and general merchandising


Additional Professional Experience Includes: Apparel Manager, Edison Brothers Corporation



Bachelor s of Business Administration, Minor in Human Resources

University of Puerto Rico

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