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Summary of Qualifications
Consistently met or exceeded sales performance objectives in a xxxxxxriety of roles.
Excellent listening, verbal communication and interpersonal skills to build and grow relationships with clients.
Proactively identified and resolved a xxxxxxriety of challenging problems in real time.
Outstanding team building and leadership ability, including training personnel.
Stellar time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Windows, Office Suite and OneNote; Netsuite; Quosal; Sales Logix; FACT s; Schneider-Invensys NexGen; and Intact.
Areas of Expertise
> Customer Service > Product/Procedure Education/Training > Processes/Procedures
> Vendor Relations > Proposal Generation/Confirmation > Real-Time Problem Solving
Professional Experience
Sales Support Specialist II, InSource Software Solutions 2012-2016
Supported outstanding service to clients as well as account executives over the telephone or via email.
Educated customers about software licenses and support policies, and building and troubleshooting office/industrial computers and other hardware options.
Created proposals together to reflect accurate licensure and support calculations per specifications.
Built and maintained relationships with vendors such as ACP, CDW, Adxxxxxxntech, Strongarm, Arista, Molex/Woodhead and Longwatch/IVC to help meet the hardware and software needs of clients.
Maintained knowledge of Schneider-Invensys (Wonderware) products such as InTouch Runtime, Historian Trend, Development Studio and System Platform.
Honored for creating the first standardized training manual for the Client Services Department to ensure new employees were trained, which became a part of the company s ISO 9000 efforts.
Auditor/Customer Service Associate, K-Line America 2006-2011
Rated, corrected and audited customer Bill of Ladings for export and import shipments.
Supported companies with processing export bookings for overseas cargo.
Calculated Ocean Freight, Bunker, Terminal Handling Fees and Wharfage charges based on service contract number and/or tariff amounts and sales quotes.
Resolved discrepancies, diversions and destination updates in a timely manner.
Gained the trust, confidence and respect of management to train department staff on procedures for rating.
Helped to maintain low costs, fines and/or penalties for the company and its customer.
Managed responsibilities in the absence of the Supervisor.
Customer Service Associate, Suncom 2005-2006
Resolved problems for customers related to their cell phone, including tower, signal strength or billing.
Customer and Tech Services Associate, GE Consumer & Industrial 2004-2005
Helped original equipment manufacturers (OEM) and distributors choose breakers, shunts, meters or relays.
Education
Studied Communications Media, Norfolk State University
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