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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Multi-Project Management Operational Implementation / Management

Strategic Analysis / Planning Trends Tracking Continuous Process Improvements

Process Evaluation Business Requirements Analysis Team Building / Training Best Practices

End-to-End Loyalty Solutions Customer Retention Client Relationship Management Compliance


Highly Accomplished Operations Management Professional who makes profit-generating decisions to reflect positively on multibillion-dollar initiatives. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while directing complex projects for successful implementation. Out-of-the-Box Thinker who rises above challenges to improve the bottom line, including quickly adapting to evolving scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, business teams, and clients, and who leads peers by example and with ethics and integrity to optimize success.


Professional Synopsis


Affinion Group, Trumbull, CT Xxxxxx, CT 1999 Present


Director Revenue Assurance, Xxxxxx, XXXXXX (2015 Present)

Capitalize on the opportunity to lead forward-thinking revenue assurance while training, mentoring, and managing a 10-member team responsible for $50+ million in monthly subscription billings. Expertly identify and implement group-wise best practices. Design cost-reducing recommendations while supporting goals.


  Continually drove significant and successful client-facing projects.

  Led integration of European and North American billing operations teams.

  Spearheaded unified Global Billing Services group within mandated three-month timeframe.

  Championed 2015 s billing transformation initiative resulting in a $250,000 reduction in expenses.


Director Subscriber Operations, Xxxxxx, XXXXXX (2010 2015)

Ensured KPIs exceeded all elements of customer experience initiatives, including promoting dynamic solicitation, fulfillment, billing, and customer service inquiry resolutions. Parxxxxxxered with Top 10 financial institutions to identify, define, and implement key requirements for revenue-centric efforts. Served as SME for membership system enhancements, including handling legal compliance, revenue acceleration, and billing exception tracking.


  Personally converted platform during Q2 2013 impacting 500,000+ subscribers.

  Led a three-month training program in 2013 for 40 top multidisciplinary associates.

  Trained key professionals on Client Services, Finance, and Product Development teams.


Senior Manager North American Billing Operations, Trumbull, CT (2002 2010)

Rapidly promoted to lead a newly established Billing Operations Group following the seamless implementation of a $30-million billing system. Led cross-training for all team-based functions. Collaborated with multiple payment processors to resolve billing issues and ensure proactive chargeback management.


  Successfully managed Q1 2009 s financial institution member conversion project.

  Received Standing Ovation Award in recognition for successful project management.

  Increased collection rates 2% to generate $400,000 in net annual membership fee revenue.

  Achieved $300,000 in net revenue by leading a key parxxxxxxer revenue recovery project in 2003.


Analyst Marketing Operations (1999 2002)

Expertly coordinated operational relationships among multiple lucrative clients, including Top 10 financial institutions to profitably support ongoing marketing. Led targeted decision-making among client-facing projects, including valuable live account number encryption and development of monthly membership refresh files.


  Successfully exceeded a client-mandated timeframe by three weeks.

  Consistently achieved strong performance across a diverse range of client initiatives.

  Converted two million member accounts to comply with Graham-Leach-Bliley legislation.


Education & Technical Summary


Master of Business Administration (Business Policy & Strategy 3.95 GPA) University of New Haven

Bachelor of Science in Economics Providence College


Microsoft Office (Word, Excel, PowerPoint, Outlook) Cognos SharePoint SQL


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