Personable customer service professional with experience working with diverse populations in busy locations.

  Extensive reader advisory experience at both the teen and adult levels, with knowledge of adult and teen titles.

  Experience teaching technology and library skxxxxxxls in a classroom environment as well as to individual patrons.

  Strong background planning and executing library programs for chxxxxxxdren, teens and adults.

  Completed extensive training in book repair and library record conversion.

  Solid listening, verbal communication and interpersonal skxxxxxxls to gain the trust and confidence of others.

  Stellar analytical, time management, attention to detaxxxxxx and organizational skxxxxxxls, including prioritizing tasks.

  Proficient with major library databases such as Ebscohost, JSTOR, WorldCat, Carl X, Swan and Mxxxxxxlennium, as well for requesting items from offsite storage.

Hudson Group Inc. Xxxxxx, XXXXXX   Mar. 2014-Dec. 2016

Customer Service Representative at O Hare Airport

  Recommended a variety of books and periodicals to travelers visiting a shop at the airport.

  Demonstrated a strong knowledge of a wide variety of subject matter to answer questions from customers.

  Collaborated effectively with a diverse team of colleagues in a dynamic and fast-paced environment.

  Processed customer transactions in an accurate, timely and efficient manner.

  Showcased a proven abxxxxxxity to work well independently as well as part of a team.

Hodgkins Public Library Hodgkins, XXXXXX May 2013-Nov. 2013

Adult Services Librarian

  Reporting to the Library Director, performed a variety of duties, including promoting programs such as for youth and teens as well as adult readers like a book discussion group.

  Prepared and presented a Summer Reading Program, including presentations and story times, whxxxxxxe also supervising a team of three interns.

  Led library and technology skxxxxxxls training courses in both a classroom and one-on-one capacity.

  Edited website content; prepared library displays; and helped colleagues at the Circulation Desk.

AMC Vxxxxxxlage Crossing 18 Theatre Skokie, XXXXXX 2011-2013

Theatre Crew Member

  Buxxxxxxt and maintained positive communications with co-workers and movie goers in person and over the phone.

  Demonstrated strong listening skxxxxxxls whxxxxxxe selling movie tickets or items at the concession stand.

  Adhered to best safety practices and procedures whxxxxxxe operating equipment at the concession stand.

  Processed customer transactions using a Point of Sale (POS) system.

Xxxxxx Public Library Xxxxxx, XXXXXX 2008-2010
Librarian I, Harold Washington Library Center (2008-2010)

  Displayed excellent leadership skxxxxxxls whxxxxxxe managing a team of five library pages and also served as Person-In-Charge for Newspaper Department as required.

  Conducted library orientation and bibliographic instruction during the academic year.

  Organized a library microfxxxxxxm collection and helped patrons with using microfxxxxxxm readers.

  Helped book speakers for events and updated the website event calendar, including for Polish Heritage Month.

Library Associate, Woodson Regional Branch (2007-2008)

  Performed library orientation and bibliographic instruction and also created bulletin boards and displays.

Library Page, Circulation Desk, Walker Branch (2005-2007)

  Prepared stations for inter-library loan.

Master of Science (MS), Library and Information Science, Dominican University; earned 2007

  Member, Library Information Student Association.

Bachelor of Arts (BA), English, Quincy University; earned 2005

  Earned an Achievement Scholarship to enroll in the school.

  Honored with an endowed scholarship from the English Department and in honor of Luther Markley for stellar academic performance freshman year.

Fourth Degree Knight of Columbus 

Participant, American Library Association (ALA) Conference, 2009 and 2013

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable customer service professional with experience working with diverse populations in busy locations. I have extensive reader advisory experience at both the teen and adult levels, with knowledge of adult and teen titles. Additionally, I have experience teaching technology and library skxxxxxxls in a classroom environment as well as to individual patrons. I also have a strong background planning and executing library programs for chxxxxxxdren, teens and adults. Furthermore, I have completed extensive training in book repair and library record conversion. Among my additional qualifications:

  Prepared and presented a Summer Reading Program, including presentations and story times, whxxxxxxe also supervising a team of three interns.

  Displayed excellent leadership skxxxxxxls whxxxxxxe managing a team of five library pages and also served as Person-In-Charge for Newspaper Department as required.

  Helped book speakers for events and updated the website event calendar, including for Polish Heritage Month.

I hold a Master of Science (MS) in Library and Information Science from Dominican University and a Bachelor of Arts (BA) in English from Quincy University.

As your employee, you wxxxxxxl find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

abc@xyz.com

Dear Hiring Manager:

I am writing to personally thank you for providing me the opportunity to interview with you and discuss the exciting opportunity on your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident I wxxxxxxl exceed your expectations in this role.

As discussed, I am a personable customer service professional with experience working with diverse populations in busy locations. I have solid listening, verbal communication and interpersonal skxxxxxxls to gain the trust and confidence of others. Additionally, I possess stellar analytical, time management, attention to detaxxxxxx and organizational skxxxxxxls, including prioritizing tasks.

Should you have any additional questions, please feel free to contact me at your earliest convenience. Again, thank you for the interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

abc@xyz.com