Personable leader with excellent computer troubleshooting ability as well as solid customer service experience.

  Stellar listening, verbal communication and interpersonal skills to build relationships with key stakeholders.

  Proficient with Microsoft Office Suite.

Currently Studying ITT CIT Internet Security, College of Southern Nevada Las Vegas, NV; since Feb. 2016

  Honor Role Student and earned a Millennium Scholarship for outstanding academic achievement.

Studied Business Management, Cerro Coso Community College Ridgecrest, CA; Feb. 2013-Feb. 2015

Earned IC3 Computing Fundamentals Badge, The Iron Man Triathlons

  Learned to identify types of computers and how they process information.

  Identified how to maintain computer equipment and resolve common problems related to computer hardware.

  Discovered how software and hardware work together to perform computing tasks.

  Acquired knowledge to identify different types of application software and general concepts related to application software categories, as well as how software is distributed and upgraded.

  Managed an operating system and learned how it works, and troubleshooted related problems.

  Leveraged an operating system to manipulate a computer s desktop, files and disks; change system settings; and also install or remove software.

Job Title, PWE Inc. Las Vegas, NV Jan. 2017-Present

IT/Admin Associate, Wyndham Vacation Ownership Las Vegas, NV Apr. 2016-Jan. 2017

  Demonstrated technical competency and troubleshooting skills to resolve software and hardware problems.

  Communicated effectively over the telephone to identify and resolve IT challenges.

  Managed more than 100 personnel, as well as inbound and outbound shipping functions.

  Administered contracts as well as payroll for all employees within the location.

  Ensuring all supplies were correctly ordered and available for company use.

  Earned multiple awards for exceptional customer service.

Merchandiser/Loader, Nevada Beverage Co. Las Vegas, NV Aug. 2015-Apr. 2016

  Promoted from Merchandiser to Dock Merchandiser for ensuring trucks were properly loaded with appropriate merchandise for a select route.

Manager, All Resort Car Rental Las Vegas, NV Jan. 2015-July 2015

  Earned a promotion to Manager for acquiring new clients, providing solid service and raising brand awareness.

  Ensured software the company was using was functioning and helped to create new business from the Internet.

Sales Associate, Clear Internet Las Vegas, NV May 2012-Jan. 2013

  Showcased expertise with resolving network or hardware problems customers were experiencing.

Sales Associate, Mobile Department, Best Buy Las Vegas, NV July 2011-Apr. 2012

  Provided outstanding service to customers with repairing IT devices, including smartphones.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable leader with excellent computer troubleshooting ability as well as solid customer service experience. I offer stellar listening, verbal communication and interpersonal skills to build relationships with key stakeholders. My computer experience includes demonstrating technical competency and troubleshooting skills to resolve software and hardware problems while employed by Wyndham Vacation Ownership. In this role, I communicated effectively over the telephone to identify and resolve IT challenges.

I am currently studying ITT CIT Internet Security at the College of Southern Nevada. I am an honor role student and earned a Millennium Scholarship for outstanding academic achievement. My additional computer experience includes earning the IC3 Computing Fundamentals Badge from The Iron Man Triathlons. During these studies, I:

  Learned to identify types of computers and how they process information.

  Identified how to maintain computer equipment and resolve common problems related to computer hardware.

  Discovered how software and hardware work together to perform computing tasks.

  Acquired knowledge to identify different types of application software and general concepts related to application software categories, as well as how software is distributed and upgraded.

  Managed an operating system and learned how it works, and troubleshooted related problems.

  Leveraged an operating system to manipulate a computer s desktop, files and disks; change system settings; and also install or remove software.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

702-701-1037