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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx









Experienced Graduate Student with several years of experience within high-stress environments and a significant educational background in the social work field. Experienced in administrative operations such as maintaining patient files and medical records, providing translation services, verifying patient insurance, and scheduling patient appointments. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management. Current Member of the National Association of Social Workers.


Key Competencies





         Patient Advocacy

         Program Management

         Healthcare Regulations

         Attention to Detail

         Language Translation

         Oral/Written Communication

         Appointment Setting

         Bilingual, Spanish/English

         Process Improvement

         Insurance Verification

         Complex Problem Solving

         Team Leadership




Master s of Social Work Candidate, Fordham University, New York, NY (May 2019)


Bachelor s Degree, Liberal Arts, City College of New York, February 2016

Awarded Latin Honors Certificate of Distinction; Summa Cum Laude Graduate


Professional Experience



NYU Lutheran, Brooklyn, NY 1996-Present

Patient Service Associate

  Directly manage day-to-day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and patient satisfaction levels

  Instrumental in the processing of various clerical functions which include entering patient registration information, scheduling appointments, processing financial transactions, and ensuring medical records are completed

  Review patient laboratory records and identify abnormal results which required contacting the patient and scheduling a return visit

  Play a lead role in clerical work within an outpatient clinic which requires collecting patient demographics, verifying patient insurance, and scheduling follow-up appointments

  Act as a Medical Interpreter (Spanish) which includes interpreting between the Physician and patients within the clinic

Additional Experience Includes: Third Class Petty Officer, The United States Navy, 1992-1996


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