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Experienced Strategic Leader with 5+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with key clients, co-workers, and members of management.

• Directly manage several administrative and logistical operations within a fast-paced environment with a focus on improving organizational productivity and efficiency
• Provide individualized training/coaching to both staff members and clients, support benefit related projects and/or implementations, and implement standard operating procedures
• Prepare and conduct in depth audits in order to ensure data quality/accuracy, act as Administrator for internal employee benefit programs, and develop comprehensive reports

• Utilized superior communication and interpersonal abilities in order to provide superior customer service to clients in addition to overseeing client benefit setup and onboarding
• Fostered strong partnerships with clients, employees, and vendors in addition to maintaining client databases and conducting in-depth benefit audits
• Oversaw carrier file feeds for transmission, ran client reports, and audited results along with leading cross-functional teams as needed

• Coordinated day-to-day benefit administration operations which included maintaining customer accounts, communicating plan changes, assisting with benefit enrollment, and reviewing benefit plan documents
• Addressed customer inquiries in a timely manner which resulted in high customer retention levels, acted as a liaison between carrier representatives and clients, and processed qualifying event changes
• Played a lead role in the processing of death claims, short-term/long-term disability claims, and handled several financial operations such as billing and reconciliation

• Successfully completed several operational tasks within a high-stress environment which included processing Qualified Medical Support Court notices, filing insurance forms, and verifying employee status changes
• Compiled weekly error reports on behalf of clients in addition to assisting with special projects

Additional Professional Experience Includes: Head Cashier/Administrative Assistant, Kia Autosport (2008-2009)