- xxxxxx Richmond Ave Apt.1122 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my forthcoming master s degree in Mental Health Counseling and more than 7 years providing high-performance customer service, administration, teaching, and operations support in the academe, defense, and healthcare industries. I am currently with United Healthcare in Sugarland, XXXXXX as Advocate4MeRep following a tenure at Optum healthcare in Huston as a Sr. Customer Service Representative. For more details, please take a moment to go through my resum .

In leveraging my customer service competencies, regardless of industry, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals while forging teamwork synergies with colleagues in attaining shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

LATOYA SINGLETARY

Attachment: Resum

- xxxxxx Richmond Ave Apt.1122 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Transition Coordinator

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 7 years providing high-performance customer service, administration, teaching, and operations support in academe, defense, and healthcare industries.

-    Proven compassion in helping the medically disadvantaged that enable routine healthcare operations to achieve outstanding results in restoring health and well-being of patients, while establishing the institution as a trustworthy health care provider in the community.

-    Detail-oriented, analytical and methodical with critical thinking to resolve patient care issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.

Key Expertise

    Customer Service Management

    Treatment/Intervention Planning & Administration

    Healthcare Service Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Case Management

    Mental Health Management

    Program/Project Management

    Policies & Regulatory Compliance (i.e. AHC, Medicare/Medicaid, etc.)

    ACLS/BLS/CPR & First Aid

    Health Records & Document Management

Professional Experience

    Assist members in resolving issues involving healthcare needs over the phone, by providing recommendations to a variety of resources, agencies and information in utilizing healthcare benefits and transitioning into productive members of society.

    Provided customer service focused on improving the healthcare system that included population health management, care delivery, case management, intervention coaching, and clinical resource management.

    Processed hundreds of renewal applications with a zero error rate, while exceeding daily production quota.

    Provided customer service assisting customers in completing applications, answering inquiries and resolving routine issues regarding the Affordable Health Care Act and other general health insurance questions.

    Managed a high-volume workload in a call center, building customer trust in resolving their concerns, while consistently exceeding performance benchmarks in accuracy, professionalism, and service quality.

    Served in the disciplinary alternative education program department supporting the classroom teacher in providing a positive learning environment for students with behavior problems.

    Implemented behavior modification techniques to maintain classroom discipline.

    Built and maintained professional relationships with all students, faculty, and parents at all times.

    Facilitated intervention planning from initial intake to discharge for a private mental health clinic, providing case management services, managing cases, and conducting psychosocial evaluations and assessments to determine consumer health needs.

    Provided referral linkage, follow ups in assessing quality of care, as well as behavioral and crisis interventions in collaboration with psychiatrists, counselors and other mental health professionals.

    Built and maintained strategic therapeutic relationships through empathetic and critical listening skills, using best practices to evaluate consumer needs and assist patients through recovery.

Education & Credentials

    M.A.in Mental Health Counseling, WEBSTER UNIVERSITY San Antonio, XXXXXX (In progress)

    B.A. in Psychology, UNIVERSITY OF XXXXXX San Antonio, XXXXXX (2005)

Professional Training & Certifications

    ACT Central Xxxxxx Teaching Certification Program

Awards & Recognition

    Recognized as a top performer for 2consecutive months, & selected as a WAH agent, United Healthcare