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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced IT Manager with 20+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in designing comprehensive technical business strategies, leading large-scale projects, streamlining business processes, and managing system implementations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients and vendors. Currently open to relocation.
Key Competencies
Technical Project Management Resource Optimization End-User Training/Coaching Strategy Development |
Manufacturing Environment Complex Problem Solving System Implementations Business Requirement Analysis |
Process Improvement Budget Development Cost Optimization Data Security Optimization
|
Technical Skills
Proficient in: Microsoft SQL Server, Microsoft Internet Information Services, ADP EZLabor, Acrotime Time & Attendance, ADP Payroll, VMware, Windows 7/8/10 Professional, SharePoint Foundation 2013, Windows Terminal Server, Symantec Endpoint Protection Antivirus, VERITAS Backup Exec 14.5, Digital Guardian, Air Watch Laptop/Mobile Encryption, Citrix vSphere 5.5, VNC, Dame Ware Remote Control Software, Microsoft Office Suite, Track-IT Help Desk Software, Exchange 2007/2010, Syspro ERP Issue 6.10, SAP BI, Peachtree, QuickBooks, Cisco Virtual Private Network, Crystal Reports, Websense Web Filtering, SMTP/DHCP, Active Directory, TCP/IP, Virtualization, DNS, VOIP Systems, and AS400
Professional Experience
Poppelmann USA Plastics Technology, Conover, NC February 2016-March 2016
Independent Contractor (6 Month Contractor)
- Directly manage a variety of technical and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
- Played a lead role in the creation and implementation of a backup disaster recovery plan which utilized Veeam backup software and Synology NAS
- Reviewed/analyzed end-user technical issues with all internal software and hardware systems, documented critical business processes, and provided training to technical team members
United Coatings Group, USA, Hickory, NC November 2014-February 2016
IT Manager
- Coordinated day-to-day technical operations within the organization which included overseeing internal system architecture in addition to leading large-scale technical projects
- Led the total system architecture development for three individual joint ventures which required identifying technical goals, selecting appropriate technical tools, purchasing hardware/software, and ensuring network infrastructure and technical systems were in appropriate working order
- Recruited and interviewed potential candidates in addition to supervising new staff members which included providing training, providing employee evaluations, and diffusing complex employee situations
- Supported over 150 end-users which required superior interpersonal abilities in addition to developing departmental budgets and creating standard operating procedures
- Acted as system administrator for key ERP systems, handled procurement related tasks, sourced and negotiated vendor agreements, and supervised cross-functional technical teams
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Rutland International Plastics, Inc., Pineville, NC June 2014-November 2014
Project Manger
- Facilitated technical operations in a high-stress manufacturing environment which included supervising technical teams, overseeing recruiting operations, and monitoring system performance levels
- Successfully implemented the system architecture for 7 Worldwide locations, reviewed and corrected technical issues with business critical systems, and identified long-term business goals
- Utilized superior communication abilities in order to negotiate complex vendor contracts, maintain strong relationships with internal customers, and consistently foster a positive working environment
- Led a large-scale project which was concentrated on renovating/upgrading the existing server while simultaneously implementing 4 new systems within the entire organization
Accuma Corporation, Statesville, NC May 2007-June 2014
IT Manager
- Guided technical operations within a manufacturing environment which required supervising technical teams, identifying/allocating technical resources, and leading technical projects
- Provided technical support to approximately 80 end-users, documented system performance on a regular basis, and designed product roadmaps
- Planned and organized the implementation of a multi-version SYSPRO upgrade which included upgrading new servers, generating SAP Crystal reports, and designing technical processes
- Determined complex technical requirements for 2 U.S. locations, oversaw a complete site virtualization using VMware 5.0, and successfully reduced infrastructure maintenance requirements
- Successfully managed a ADP payroll conversion which required significant project management abilities, implemented Cisco Wireless into the organization, and led the design of a sever room
Mitchell Gold + Bob Williams November 2004-May 2007
IT Specialist
- Facilitated IT/technical operations which included supporting end-users on a daily basis in addition to managing system installations and technical troubleshooting
- Maintained a keen knowledge of Windows 2000/2003 servers and Microsoft Exchange servers which resulted in successfully identifying and solving technical issues
- Performed in-depth technical research, created software patches, research new software/hardware systems, and continuously improved data security levels
Additional Professional Experience:
- Computing Consultant II, University of North Carolina, Charlotte
- IT Help Desk Analyst/Computer Operator, Clayton Marcus Furniture Company
- Sales Representative, Radio Shack
Education
Associate of Applied Science, Information Systems
Catawba Valley Community College
Associate of Science, Law Enforcement/Criminal Justice
Bluefield State College
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical management roles with experience in reviewing and troubleshooting technical issues, providing client training/coaching, making technical product recommendations, and overseeing large-scale technical projects. In addition, I have a background in overseeing the implementation of network infrastructure systems and overseeing complex system upgrades.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive technical background which includes knowledge in a variety of software and hardware systems.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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