Yyyyyy x. yyyyyy

Experienced administrative and operations management professional with 20+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in overseeing complex projects, implementing unique organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

Human Resources Management Event/Seminar Coordination Conflict Resolution/Mediation

• Directed day to day community relations/business development logistics within a fast-paced environment with a focus on increasing productivity levels
• Managed both corporate and institutional client accounts and designed innovative business development strategies
• Played a lead role in the creation of community programs aimed at improving growth and community outreach in addition to working closely with local school districts
• Provided individualized training to internal team members, planned community events such as book fairs/signings, and handled event logistics such as travel arrangements and media coordination
• Supported office administrative functions such as processing orders, corresponding with corporate clients, and diffusing escalated operational issues
• Acted as a Guest Trainer for the National Business Development Team in Texas

• Coordinated administrative functions within the large, publicly traded organization with a concentration on supporting East Coast administrative operations
• Assisted executive staff members within the sales and service divisions and played an instrumental role in the creation of a comprehensive training program for administrative staff members
• Selected to lead a task force aimed at improving and sustaining relationships between administrative teams and internal stakeholders
• Successfully evaluated dozens of call center team members in order to identify issues which resulted in turning over underperforming staff members and filling the positions with more effective individuals

Yyyyyy x. yyyyyy

• Led administrative operations within the Mid-Atlantic region which centered on supporting executive staff members within the sales, service, and training divisions
• Oversaw several functional areas which included human resources, payroll, compensation/commissions, travel coordination, accounts receivable, accounts payable, order entry, marketing, and facilities management
• Created and tracked detailed operational budgets, assisted in new hire orientation and training, and completed termination interviews
• Selected to serve as a member of a nationwide acquisition team which was tasked with transitioning dealer administrative teams into compliance with Kronos standard operating procedures
• Led employee development seminars focused on adapting to change, management best practices, and employee behavioral issues

Additional Experience with Kronos Includes: Office Manager and Administrative Assistant

Member, National Acquisition Team

Member, National Efficiency Review Board

Seminar Leader, When Employees Don t Do What They are Supposed to Do

Member, American Payroll Association

Author, National Guide to Daily Operations

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations, administrative, and strategic leadership roles with experience in leading strategic office operations, identifying and resolving operational issues, and supporting operational programs/initiatives. In addition, I have a demonstrated background in building positive rapport with members of the community and key stakeholders.

Select Key Accomplishments Include:

• Acted as a Guest Trainer for the National Business Development Team in Texas

• Selected to serve as a member of a nationwide acquisition team which was tasked with transitioning dealer administrative teams into compliance with Kronos standard operating procedures

• Successfully evaluated dozens of call center team members in order to identify issues which resulted in turning over underperforming staff members and filling the positions with more effective individuals

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy