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- 1334 W Amberwood Dr Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Retail Store Manager
Self-motivated, dynamic, and results-driven professional with more than 20 years providing high-performance sales management, customer service, and operations support in the consumer retail industry.
- Strong dedication to process efficiencies in delivering sales targets while ensuring compliance with service quality standards that create a satisfying customer experience and grow the business
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Marketing & Sales (Trad. & Online)
Retail Sales Management
Territory Sales Administration
Customer Service Management
Business Operations Management
Sales Budget Management
Relationship Management (Customers, Public, & Suppliers)
Service Quality Administration
Policies & Regulatory Compliance
Concurrent Project Management
Staff Supervision & Training
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Sales Operations Management
Provided strategic and tactical directions in managing several high volume stores in different locations for Wal-Mart, supervising anywhere from 300 to 350 sales associates in each facility.
Oversaw sales production from $88M to $100M as Store Manager for both Metro and non-Metro locations, meeting or exceeding sales targets every year.
Opened and managed a new store location in 2011, receiving Supercenter status for generating high-volume sales with 300-315 sales associates supervised.
Ensured compliance with policies and service quality standards that maintained a consistent satisfying customer experience and fostered a positive reputation in the markets served.
Customer Service Management
Assisted customers with their purchase decisions, addressing merchandise inquiries and issues that closed sales, and resolving issues with merchandise returns to restore customer confidence and loyalties.
Merchandise Inventory Management
Provided inventory management support, receiving night deliveries of merchandise items, and ensuring proper storage binning and store floor placement for next day operations.
Metro Store Manager HV Neighborhood Market Glendale, XXXXXX May 2015 Present
Store Manager Focus Store, Facility-1746 Tempe, XXXXXX Jan 2013 May 2015
Store Manager Non-Metro, Facility 4430 Xxxxxx, XXXXXX Jan 2009 Jan 2013
Co-Manager Super Center Non-Metro, Facility 1474 Yuma, XXXXXX Jan 2008 Jan 2009
Co-Manager Division 1 Metro, Facility 2291 San Diego, CA Apr 2006 Jan 2008
Metro Assistant Manager, Facility 2291 San Diego, CA Feb Mar 2006
Night Receiving Manager, Facility 2291 San Diego, CA Sept 2005 - Feb 2006
Assistant Manager, Facility 2291 San Diego, CA Jun 2004 Sep 2005
Assistant Manager, Facility-2177 San Diego/Chula Vista, CA May 2003 - Jun 2004
Trainee, Facility 2177, 2094, 2479 San Diego, CA Jan 2002 May 2003
Department Manager, Sales Floor Manager, Cashier, UPC Clerk 1996 2001
Education & Credentials
DIEGO STATE UNIVERSITY
Liberal Studies BA and Spanish BA, Certification of Translation Department
Awards & Recognition
Best Merchandising Award, Wal-Mart (2011, 2012)
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