Contract Authorship/Monitoring, Case Management, Bodily Injury/Liability Insurance, Claims Evaluation/Adjustment, Contracting Principles/Policies/Procedures, Business Practices, Market Conditions, Troubleshooting, Problem Resolution, Bodily Injury Evaluation/Negotiation, Client Services, Microsoft Office Programs, Oral/Written Communication, Duty Prioritization, Timeframe Parameters Adherence; Strong propensity for: Acquisition Management, Requisition Review, Administrative/Regulatory/Procedural Requirements Achievement, Response Evaluation, Solicitation Document Development, Specification Identification, Contractor Oversight, Laws/Regulations/Delivery Schedules/Payment Schedules/Inspections Contractual Compliance

July 2015 Present

GEICO

Macon, GA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Telephone Claims Representative II (Bodily Injury and Liability)

Effectively investigate/evaluate/negotiate/resolve auto damage claims; compile information from insured/claimants/agents/witnesses to identify compensability, facts of loss and amount/degree of exposure. Skillfully utilize excellent oral communication skills to conduct client interviews and all client intake services; following evaluation of relevant information, employ exceptional strengths in written communication to prepare evaluations/assessments of injury claims and negotiate final settlements with injured individuals and their legal representatives.

July 2014 July 2015

GEICO

Macon, GA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Telephone Claims Representative I Liability Claims Adjuster

In this initial assignment with organization, consistently achieved objectives/goals; diligently maintained quality claim files, with year-to-date metrics at above-average levels and quality rating recorded at 96.97%, while continually assuring highest levels of customer satisfaction due to rapid and effective problem resolution.
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August 2013 June 2014

PNC Bank

Alpharetta, GA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Universal Banker

Skillfully employed in-depth knowledge of business practices and market conditions to interact with client base in providing crucial information to support development of strong, profitable relationships; regularly involved other organizational sales specialists, including those focused on Retail Lending, Investments and various product areas, in working collaboratively to reinforce excellent customer relationships/experiences as well as grow market share and customer base. Continually interfaced with client base, either in personal meetings or via telephone conversations, to identify financial needs and provide focused recommendations regarding available products and services.

December 2011- June 2013

Travelers

Alpharetta, GA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Auto Damage Claims Adjuster

Diligently investigated claims to identify contracted coverage and liability issues; scheduled/managed repair process to control costs as well as to assist customers by providing support during stressful situations and reinforcing organizational commitment to customer satisfaction. Carefully maintained claim files as delineated by organization directives as well as best claims practices; regularly utilized knowledge of claims process to implement any surfaced alternate resolution(s). Was highly successful in investigating/resolving claims within short timeframes while assuring equitable resolution, which reinforced client perception of quality service and assured the retention of a loyal customer base.

September 2009 December 2011

Wells Fargo Bank

Alpharetta, GA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Senior Bank Teller

Consistently provided highest levels of customer support and service and achieved 100% Top Box ratings for customer service satisfaction. Was tasked with comprehensive responsibilities for managing broad array of customer financial transactions as well as reconciliations. Successfully developed exceptional customer relationships and regularly introduced individuals to range of new as well as existing Bank products and services.

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January 2007 May 2008

Ben Farmer Realty

Alpharetta, GA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Licensed Real Estate Agent

In this assignment was heavily involved in assessing/developing contracts utilized by buyers/sellers during various real estate transactions; additionally was responsible for utilizing well-developed knowledge of business practices, industry standards and market conditions to design marketing strategies for use by sellers and to negotiate contract terms. Skillfully initiated and maintained excellent client relationships and was source of insightful direction and advisement.

Armstrong Atlantic State University (currently Armstrong State University), Savannah, GA

Bachelor of Arts, Economics, 2008

GPA: N/A

Semester/Credit Hours: N/A

Georgia Southern University, Savannah, GA

Business Coursework toward MBA, 2009

I am extremely interested in being considered for the Contract Specialist assignment with the Department of the Air Force and am submitting my resume for review. I am particularly focused on utilizing my professional skills and in-depth experiential base in providing exceptional service and believe my background gained in designing and negotiating contracts, developing a strong understanding of the interactions of business practices and market conditions, and skillfully communicating, both orally and in writing, well-position me to successfully perform the tasks of this assignment.

My educational credentials include a Bachelor of Arts in Economics, covering such areas as Finance, Marketing and Business Law, as well as business-based coursework directed toward gaining a Master of Business Administration degree.

In my current assignment as a Telephone Claims Representative for GEICO Insurance, I am tasked with utilizing my professional skills and negotiating expertise, as well as analytical thinking and problem resolution capabilities, in reaching amicable solutions to claims-related issues. As a highly detail-oriented individual, I have gained particular strengths in reviewing various relevant facts, communicating with persons involved both orally as well as with written correspondence, and developing well-considered judgments regarding individual performance, responsibilities as well a multiple effects on administrative, regulatory and procedural requirements.

I believe my various roles and taskings have prepared me for fulfilling your organizational responsibilities that cover acquisition management, requisition review, achieving required administrative, regulatory and procedural compliance, developing solicitation documents, overseeing the work performance of contractors, and ensuring that all prevailing laws and regulations, work and payment schedules and inspections are compliant with established contracts,

Earlier roles have included Universal Banker, Senior Bank Teller, Automobile Damage Claims Adjuster, and service as a Licensed Real Estate Agent. In these positions I gained in-depth knowledge and experience in working with contractual specifics and assuring adherence to a wide array of delineated requirements.

Throughout my career I have exhibited a commitment to quality. I am confident in my ability to deliver immediate and long-term results and I am eager to discuss how my qualifications match your needs. I look forward to interviewing with you at your earliest convenience and, in advance, I thank you for your time and consideration.

Professionally,

Brooke Chang

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