Human Resources, Recruiting, On-Boarding, Training, Presentation/Platform Skills, Verbal/Written Communication, Project Management, Problem Resolution, Team Support, Dependable, Adaptable, MS Office Suite, HRIS/PeopleSoft, Applicant Tracking System, Adobe Connect, Administrative Support, Report Review/Correction

MONTH 2012 MONTH 2018

PayPal

Hunt Valley, MD

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Risk Operations Specialist

Expertly on-boarded new employees and conducted orientation and training, including training for Account Support; updated personnel information in HRIS software database system and served as resource for employees with inquiries or requests. Diligently reviewed and assessed fraud requests on daily basis, reviewed/corrected audit reports as needed, ensuring data accuracy, and developed weekly relevant reports for management. Assisted HR staff by copying, faxing and filing documents.

MONTH 2010 MONTH 2012

PayPal

Hunt Valley, MD

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Business Process Specialist

Skillfully assisted HR Department in facilitation of array of programs/initiatives; also worked with HR on payroll-related matters on daily basis, assisted with regulatory audits and was responsible for reconciling monthly statements. Supported the on-boarding of new employees and assisted with all training activities, operated multiple systems/platforms and assisted with administrative process improvement activities, identifying crucial business issues and providing alternative solutions based on business requirements.

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MONTH 2009 MONTH 2010

PayPal

Hunt Valley, MD

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Customer Support Representative

Effectively supported new hires in dealing with escalated issues surfaced by external customers; assisted individuals with orientation and on-/off-boarding processing, and gaining information on available benefits and how to access them. Provided coaching/counseling and supported individual development; also coached personnel on the importance of work-based learning to support workforce readiness.

Developed crucial relationships with internal/external stakeholders across all areas of organization, designed/facilitated detailed training activities and developed/delivered relevant presentations. Consistently delivered outstanding customer service and support, and provided strong assistance for individuals with difficulties in making payments.

MONTH 2006 MONTH 2008

DSW Shoe Warehouse

Towson, MD

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Sales Associate/Cashier

Skillfully assisted customers and continually communicated a highly positive attitude in support of an excellent shopping experience. Ensured that customers were satisfied with quality levels of products and services, regularly identified major business issues and offered considered opinion regarding alternative methods/processes, and efficiently managed cash registers/purchase transactions.

MONTH 2004 MONTH 2006

Department of Defense

Alexandria, VA

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Office Automation Clerk

Provided exceptional assistance with multiple HR programs, including payroll, and other administrative processes; updated personnel information in HRIS system, operated multiple systems/platforms on daily basis, was strong participant in Soldier/NCO of the Year Board Competition, and successfully performed various clerical activities to support HR staff personnel.

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Morgan State University, Baltimore, MD

Bachelor of Science, Human Resources Management, 2009

GPA: N/A

Semester/Credit Hours: N/A