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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 | 440-317-1019 | cheryl0000 xxxxxx xxxx , xxxx , xxxxx 00000@yahoo.com

 

Summary

 

  • Highly-adaptable Professional possessing extensive experience in various industries, including customer service and healthcare.
  • Demonstrated ability to maintain professionalism, confidentiality and adherence to regulations.
  • Strong administrative support skills with a proven track record of meeting deadlines.
  • Excellent written and oral communication abilities.
  • Continually recognized across multiple industries for exceeding expectations.

 

Skills

 

  Customer Service

   Administrative Operations

  Leadership

  Healthcare

   Attention to Detail

   Cisco Phone Systems

  Interpersonal Communication

  Relationship Management

  MS Office Suite

 

Experience

 

Job Coach Disabled Adults/Home Health Aide 2015-Present

  • Assist disabled individuals with activities of daily living, including communication skills and work ethic.
  • Demonstrate excellent organizational and interpersonal skills while performing assigned tasks on time.
  • Thoroughly monitor and record performance and behavioral issues.

 

Human Arc Corporation 2010-2014

Eligibility Specialist

  • Leveraged strong knowledge of health plans to assist members with applications and retention of government funded assistance.
  • Continually maintained adherence to HIPAA regulations.
  • Streamlined existing internal communication processes, resulting in significantly increased efficiency.

 

Wells Fargo Home Mortgage 2009-2010

Business Support Document Specialist

  • Demonstrated a strong attention to detail while providing support to clients with damaged homes.
  • Reviewed loan support documentation for accuracy prior to processing.

 

Realty One Real Living 1997-2008

Realtor / Personal Assistant

  • Provided direct administrative support while simultaneously promoting sale of residential real estate listings.
  • Formed positive relationships with customers; successfully networked and implemented effective marketing tactics to attract new clientele.

 

Pioneer Standard Electronics 1996-1998

Telesales Representative

  • Delivered excellent customer service to existing accounts; utilized knowledge of company products to resolve inquiries and promote sales growth.

 

Professional Development

 

Floyd Wickman Real Estate Program

CPR / First Aide Certified

Physical & Psychological Management Training (PMT)

Volunteer at the Cleveland Food Bank, Junior Achievement and Assisted Living Facility

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