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- Highly-adaptable Professional possessing extensive experience in various industries, including customer service and healthcare.
- Demonstrated ability to maintain professionalism, confidentiality and adherence to regulations.
- Strong administrative support skills with a proven track record of meeting deadlines.
- Excellent written and oral communication abilities.
- Continually recognized across multiple industries for exceeding expectations.
Attention to Detail
Cisco Phone Systems
MS Office Suite
Job Coach Disabled Adults/Home Health Aide 2015-Present
- Assist disabled individuals with activities of daily living, including communication skills and work ethic.
- Demonstrate excellent organizational and interpersonal skills while performing assigned tasks on time.
- Thoroughly monitor and record performance and behavioral issues.
Human Arc Corporation 2010-2014
- Leveraged strong knowledge of health plans to assist members with applications and retention of government funded assistance.
- Continually maintained adherence to HIPAA regulations.
- Streamlined existing internal communication processes, resulting in significantly increased efficiency.
Wells Fargo Home Mortgage 2009-2010
Business Support Document Specialist
- Demonstrated a strong attention to detail while providing support to clients with damaged homes.
- Reviewed loan support documentation for accuracy prior to processing.
Realty One Real Living 1997-2008
Realtor / Personal Assistant
- Provided direct administrative support while simultaneously promoting sale of residential real estate listings.
- Formed positive relationships with customers; successfully networked and implemented effective marketing tactics to attract new clientele.
Pioneer Standard Electronics 1996-1998
- Delivered excellent customer service to existing accounts; utilized knowledge of company products to resolve inquiries and promote sales growth.
Floyd Wickman Real Estate Program
CPR / First Aide Certified
Physical & Psychological Management Training (PMT)
Volunteer at the Cleveland Food Bank, Junior Achievement and Assisted Living Facility
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