Office Manager

• Detail oriented leader with over 30 years of experience optimizing efficiency within fast paced offices.
• Skilled in performing administrative tasks and ensuring adherence to human resource policies.
• Dynamic interpersonal communication abilities, key to forming positive relationships with staff members, management, vendors and clients.

Dr. Aimee and Associates 2015-Present

Office Manager

• Fulfilled key leadership position overseeing all office operations for 8 physicians and 7 staff members.
• Implement processes to ensure efficiency throughout day to day operations.
• Perform various administrative tasks, including scheduling, payment processing and filing patient records.
• Responsible for interviewing, training and terminating employees.

Key Accomplishments:

• Designed and implemented express payment system, leading to doubled collected revenue (20k to 40k monthly).
• Developed comprehensive insurance verification system.
• Demonstrated strong leadership abilities while presenting wellness plans.

DuCat Chiropractic 2014-2015

• Utilized strong communication skills throughout daily interactions with patients.
• Completed administrative tasks, including scheduling, payment collection and verification of health insurance.
• Formed positive relationships with insurance companies; resubmitted unpaid claims.
• Designed effective marketing strategies to promote chiropractic office.

ReMax Suburban 2013-2014

• Leveraged innovative sales strategies, including networking, cold calling and prospecting, to successfully sell $1.6M in real estate within 12-month period.

Creative Millwork - St Charles, Illinois 2001-2013

• Assumed key management position, overseeing daily operations for up to 25 employees.
• Directed human resource services, including new hire document processing, benefits administration and tracking employee time records.
• Developed and enforced company handbook; set up employees for IDOT and drug testing.
• Heavily involved in employee on boarding, including interviewing, hiring and training.
• Streamlined existing payroll processes, resulting in increased cost and time savings.
• Promoted company services by creating effective marketing print and web driven marketing material.
• Managed office supplies and equipment, including copiers and credit card machines.
• Demonstrated strong organizational and coordination abilities by planning travel and company events, including holiday parties, open houses and employee lunches.
• Formed positive vendor relationships; utilized strong negotiation abilities to ensure favorable outcomes throughout interactions.
• Responsible for maintaining accuracy throughout accounts receivable, accounts payable and collections.

JRB - St Charles, Illinois 1985-2013

Office Manager

• Fulfilled key proprietary role within development and management of service company.
• Chief responsibilities included payroll processing, benefits administration, maintaining regulatory compliance and overseeing company financials.

Drug and Alcohol Supervisor Certificate, Central DuPage Employee Health - St Charles, IL

Real Estate Broker License, Coldwell Banker; 2013

High School Diploma, Fenton High School, Bensenville, IL; 1979