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Yyyyyy x. yyyyyy



8002 Temple Pl. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Business Analytics Director

Hardworking, confident and success-focused with years of analytical experience across three different levels of responsibility with Strayer Education. Spearheaded the creation of a new division, Onsite Programs Business Analytics, in a B2B-driven setting. Think innovatively to develop and execute process improvements. Skillfully note business needs and motivate others to achieve or surpass related goals. Develop and execute marketing plans, data analysis and virtual/face-to-face training for individuals and groups at all levels. Demonstrated ability to foster and sustain lasting relations across all personnel levels ranging from Line Operations to Executives. Seeking an Analyst opportunity with a Business, Financial or Data focus that will allow for pulling reports and data to enhance productivity. Targeting positons in either the Xxxxxx Bay metro or Washington State.


Core Competencies

Software & Systems: Microsoft Excel (Macros, VLOOKUP, Pivot Tables, Formulas) Microsoft Word, PowerPoint, OneNote, SharePoint, Drobox, PeopleSoft (Oracle), Eloqua Email, Workday, Facebook@Work, Basic SQL, Cognos

Skills: Ad-hoc reporting, Data Configuration & Interpretation, Management, Sales, Relationship Building, Remote Work, Analysis, Problem Solving, B2B Sales, Relationship Building, Financial Aid, Retention, Presentations, Marketing Plans, Teamwork, Organization, Time Management




Director of Business Analytics (2017-Present)

  Prepare executive presentations to communicate findings and improvement suggestions to senior leaders

  Drive the comprehension of all employees including executives including front-end employees using Excel s Macros, VLOOKUP and pivot tables

  Lead weekly, monthly, daily and ad-hoc analysis, research and reporting using data from internal systems and external sources; devise trackers/reports to identify clients in need of touch points

  Assess data gathered across multiple sources to reconcile conxxxxxxicts, garner a general understanding amongst staff and distinguish user requests from underlying needs

  Issue governance by tracking and managing student status and contact lists

  Inform management and front-line staff of sequences and numbers

  Noted and resolved a need for performance improvement via reporting and data analytics; noted trends and potential for process improvement

  Developed the position itself, including title, and job description for the Director of Business Analytics

o   Allowed for running all reports through Cognos to gather pertinent information for senior leadership

o   Also merged spreadsheets to best allow for the front-line read and at-a-glance comprehension


Onsite Program Director, South Area (2013-2017)

  Remotely managed a $3M operation across five states for a Verizon Wireless Call Center; offered educational and professional development services for Verizon team members each quarter

  Collaborated with Verizon leadership to host events and enroll students in school

  Traveled during 40% of work schedule to sites across states to lead team development and client meetings

  Managed six staff members while maintaining a home office in Xxxxxx; had two sites in TN, AR, AL, GA and OH

  Remotely directed the team via email, shared drives, GoToMeeting conference calls and social media tools including Slack and Facebook@Work

  Spearheaded staffing functions including hiring, developing, and leading an onsite team that worked diligently in developing and selling educational services within Verizon Wireless

  Played a key role in new and ongoing student recruitment

  Called on a consolidated model with less than half the staff as other areas; remained competitive in enrollment, with 7% in area growth

  Commenced working on Director of Business Analytics duties for nine months during a transition period; adhered to or surpassed operational goals in expanding at an annualized rate of at least 7.6% during tenure in this role

Yyyyyy x. yyyyyy





Onsite Program Director, South Area (2013-2017)

  Conferred with stakeholders to identify bridging training gaps that needed to be addressed to support the strategic vision of all operational sites

  Continually guided and trained team members on how to boost sales using results-oriented client relationship building methods


Campus Director (2012-2013)

  Directed the daily functioning of a Business Office Manager and three Admissions Officers; managed three departments-Sales, Finance and Retention-in a single location

  Enrolled, maintained and collected payments for a $4M+ operation that aligned with a personal goal to heighten business presence in the surrounding area

  Drove collaboration with academic counterparts to ensure delivery of quality education to clients

  Achieved over 10% in conversion rates for internet leads; also earned 97% or above in debt collection

  Retained 82% or more of clients quarter-to-quarter; hosted weekly campus meetings to ensure adherence to same goal

  Grew corporate partnership from 0% to 15% of the student population

  Advocated for corporate outreach during events targeted at national accounts

  Reinforced a standing partnership between Operations and Academics using on-campus team building measures

  Worked in conjunction with local vendors to offer student services and develop enrollment channels


Business Office Manager (2010-2012)

  Inspired and motivated a supervised team of two Student Account Representatives; trained each on various payment

  Handled Accounts Receivable in compliance with organizational standards to ensure customer satisfaction; worked via email, phone and in person

  Zeroed in on opportunities when clients spoke with other departments using open communication across teams

  Named as the point-person for campus audits, with 85% based in assigned department; passed with 93% or higher

  Effectively gathered more than 97% in quarterly collections; led a book of business of $12M each year

  Devised management-friendly reports and dashboard to encourage market competition reviews across businesses

  Created and dispensed market data newsletters and regular updates on data trends to all relevant stakeholders; sought to create general awareness of market best practices


Student Account Representative (2008-2010)

  Acted in a front-line capacity to educate new and potential students on options for education financing; recognized for encouraging cross-departmental collaboration to ensure smooth student transitions

  Welcomed and warmly transferred students to different departments such as Admissions and Academics; met with each prospect or student individually to provide documentation support

  Regularly updated student folders; tracked progress weekly, monthly and quarterly for future enrollments

  Securely handled sensitive tax returns and personal security data; made certain that all students submitted correct tax documents

  Always complied with audit guidelines to make sure students enrolled for continuing quarters using a valid method of payment




Master of Business Administration, Human Resource Management, Strayer University

Bachelor of Science, Business Management, Pennsylvania State University



Yyyyyy x. yyyyyy



8002 Temple Pl. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any leadership role years of proven success as an Analyst in the field of higher education. After working with my current employer, Strayer Education, for many years, I hope to leverage my business analytics skills into an opportunity based in either the Xxxxxx Bay metro or Washington State.


  With Strayer, I spearheaded the creation of a new division, Onsite Programs Business Analytics, in a B2B setting. This included using my expertise to develop a job description, formal job title and other key identifiers. I ve worked with Strayer for almost 10 years now, all in roles of increasingly responsibility.


  I thrive under pressure in deadline-driven, time-sensitive settings. As a professional, I find that I excel as an independent achiever and active team member to fuel organizational achievement. In any position I take on, I aim to garner the utmost in organizational satisfaction.


  Independent of my practical background, I earned my Master of Business Administration in Human Resource Management with Strayer University and a Bachelor of Science in Business Management from Penn State. All of the aforementioned complements my current career ambitions perfectly, as the degrees pair well with a Business or Finance Analyst career.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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