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Market Research ~ Sales Presentations ~ B2B and B2C ~ Negotiations
Competitive, ambitious, and confident with seasoned experience in prospecting, negotiating, closing, and maintaining strong client relationships with business owners across food, drink, health, beauty, and leisure segments.
Well-honed expertise in establishing rapport and credibility with prospects, conducting needs assessments, delivering compelling sales proposals and presentations, and overcoming objections to achieve sales targets and KPIs.
Exemplary ability to analyze current market trends to plan sales strategies, augment sales pipeline, optimize competitive positioning, and promote products with persuasive conviction.
Possess strong time management, public speaking, stakeholder relations, and customer service skills.
Highly regarded for talents in rejuvenating poor sales activity by developing trusting relationships with key decision-makers.
Able to customize sales approach by conducting in-depth market/data research and analysis.
Consistently lauded for expertise in crafting strategic plans which advance market share, sales production, brand exposure, and profitability.
Adept at using Salesforce and other software programs and technologies to manage, organize, and track client data and sales funnels.
Outgoing, engaging, energetic, passionate and versatile, with broad-based industry experience.
Repco, Whangaparaoa, Auckland, New Zealand, 2017 to Present
Assistant Branch Manager / Sales Rep
Charged with overseeing up to 30 trade accounts based on demonstrated success in branch operations leadership, and rapidly established influential rapport with retail and trade customers.
Sold $24K in equipment within first month of dual role and led team to increase dollar spend per customer by upselling, achieving high conversion rate in both retail and trade segments.
Matakana Automotive Ltd., Matakana, 2015 to Present
Front of House / Sales / Business Development / Workflow and Parts Procurement
Proactively introduced personalized FOH presence to deepen existing customer relationships and amplify reach within high-net-worth community.
Increased upselling to fuel revenue growth and cultivated strong relationships with auto technicians, clients, and suppliers.
Finishing Touches Matakana, Matakana, 2014 to 2015
Store Manager / Business Development
Steered complete spectrum of daily operations for high-end furniture store including sales and marketing, customer relations, profit maximization, inventory planning, and staff scheduling, training, and supervision.
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Airport Services Group Ltd., Auckland, New Zealand, 2013 to 2014
Business Development / Sales Manager
Positioned The Car Cleaning Company mobile division to more than double in size and acquire several major corporate clients.
Leveraged proficiency in telesales to increase phone conversion rate from 45% to 95% in eight weeks.
Expanded service delivery to double number of vans and crew while skyrocketing company exposure in diversified key areas for growth.
Revitalized relationships with existing B2B clients and secured multiple new residential-based clients.
Elevated profitability by joining forces with web developers to implement high-impact online content.
Synergy Plus Ltd. / Action Coach, Auckland, New Zealand, 2013
Sales / Business Development Manager
Planned and executed innovative sales and marketing strategies for large-scale events to boost business growth for clients.
Provided comprehensive coaching to Auckland-based businesses including franchise owners, start-up ventures, and construction companies.
Mentored business owner during period of financial stability and successfully identified investor to avert potential insolvency.
YMCA Tauranga, New Zealand, 2012 to 2013
Forged partnership between YMCA and Classic Flyers NZ to support and enrich children s programs.
Established CYF-approved YMCA center at Classic Flyers NZ and resourcefully launched virtual classroom component to augment program development.
Lynden Over Glass Gallery, Tauranga, New Zealand, 2011 to 2012
Project-managed opening of new store and held accountability for staffing, customer service, employee scheduling, team-building, brand management, and inventory control.
Nurtured relationships with local community and cruise ship industry to maximize sales.
Synergy World Inc., Christchurch, New Zealand, 2010 to 2012
Business Development Manager
Helmed proactive business development efforts throughout New Zealand for Electronic Funds Transfer at Point Of Sale software.
Hawaii Publications Ltd., Maui, Hawaii, 1999 to 2010
Sales Manager / Managing Editor
Aligned and mobilized team to generate new streams of income throughout Hawaiian Island chain.
Directed, motivated, evaluated, and coached personnel in orchestrating sales and marketing strategies for 450+ Hawaii-based companies.
Co-owner of quarterly publication (Maui Coupon Magazine) with monthly distribution of 20,000+.
Collaboratively guided software development initiatives to capitalize on online market, and created compelling content for print and web-based strategies.
Assembled teams to greet arrivals at Kahului Airport for purpose of distributing Maui Magazine and newly-revamped Aloha Welcome Package which enhanced exposure for clients by 50%.
Prior background includes role as Telesales role with Windsurfing West Ltd., Maui, Hawaii, 1992 to 1997
Business Development Training
Hawaii Real Estate License
Speech and Drama Teaching Diploma, Trinity College of London, Christchurch, Canterbury
Teaching and Learning Diploma, Christchurch College of Education, Christchurch, NZ
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