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Details-Centric, Cross-Functional Leader who offers a proven background in Executive / Business Analysis, Trends Tracking, Project Management, SDLC, Budget Planning, Statistical Reporting, IT Systems, and Customer Operations / Services. Top Performer who makes sound decisions to reflect positively on multi-site operations in alignment with a company s vision, value, and goals. Ambitious Self-Starter who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues to boost success. Excellent Communicator who develops synergistic relationships with decision-makers, teams, and customers.
Successfully mastering key business analysis methodologies.
Expertly developing C-level executive messaging and presentations.
Contributing talent with organizational strategies, customer programs, and systems.
Winning 2009 s Power of Ideas Award for promoting a safety training program and class registration process for SRP; achieved an estimated corporate savings of $51,996 in first year.
Demonstrating experience in developing and managing O&M and capital budgets in excess of $400 million using critical PM methodologies for lowest cost-per-customer metric to-date.
Customer Operations & Services
Executive Analyst (2015 Present)
Capitalize on the opportunity to lead forward-thinking support for Deputy General Manager (DGM) and Chief Customer Officer, including driving budget processes and tracking and reporting key financial and business metrics. Demonstrate talent in communicating strategic direction and policies per objectives.
Serve as a resourceful liaison for the 2,000+ employee organization.
Successfully develop core messaging and communications initiatives.
IT Systems Analyst ￨ Customer Service Analyst (2013 2015)
Utilized broad scope of industry knowledge toward collaborating with customer services and IT groups in the project initiation phase to define and document scope, objectives, and requirements. Developed director-level presentations. Planned, monitored, and tracked Technology Services O&M and capital budgets.
Successfully implemented projects with customer-facing impacts.
Expertly forecasted monthly capital cashflow for all capital projects.
Proactively co-assessed and co-planned project impacts with key peers.
Business Applications & Reporting
Project Specialist (2011 2013)
Strategically steered process modeling sessions to capture IP using ProVision software. Led business user groups to accurately document business definition and scope. Planned, monitored, and tracked key budgets.
Delivered ongoing comprehensive business process improvement analysis.
Served as a go-to primary liaison to the client organization for a given project.
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Business Technology & Technical Services
Project Specialist (2008 2011)
Led targeted monitoring, tracking, and facilitation of up-to-date regulatory and departmental training compliance for up to 600 employees. Tracked and reported on organizational safety statistics and accidents.
Continually monitored changes in regulatory and department requirements.
Developed major project reports annually to report to the SRP Board and Council.
Coordinated Quarterly Workload Report to present performance metrics to executives.
Customer & System Improvements
Administrative Assistant to Mike Jones (2007 2008)
Played a vital role in supporting management teams and department operations. Ensured comprehensive compliance of staff training / development per regulatory and department standards using Pathlore system.
Accurately tracked and balanced SRA and O&M budgets.
Developed a data analysis system using Excel to determine skill gaps.
Master of Business Administration (MIS ￨ Security & Information Assurance)
Bachelor of Science in Psychology (Minor in Music)
Certification Committee on National Security Standards (No. 4011 ￨ No. 4012 ￨ No. 4016)
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Microsoft Visio ￨ Microsoft Project
Pathlore ￨ SharePoint ￨ ProVision ￨ SAP ￨ Business Intelligence (BI) ￨ Report Writing Tools
Member (2009 Present) ￨ Public Policy Committee (2011 2012)
Serve on a committee tracking legislation being developed that affects Xxxxxx citizens with mental illness.
Member, America s SAP User Group (ASUG) (Since 2015)
Member, National Association of Women MBAs (Since 2015)
Member, SRP Political Interest Committee President s Club (Since 2009)
Steering Committee Member, SRP SAP User Network (SUN) (2015 2017)
Steering Committee Member, SRP Women s Interest Network (WIN) (2010 2011)
Membership & Program Development Committee Chair, SRP Women s Interest Network (2008 2010)
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