Resume Company – The Internet’s Very Best

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted


ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!



Yyyyyy x. yyyyyy

 

3033 Routh St. Apt. 617 | Dallas, TX 7520xxx-xxx-xxxx | abc@xyz.com

 

Hospitality Manager

Hospitality Acumen | Business Development | Sales Operations | Budgeting | Strategic Planning | Problem Solving

Revenue & Financial Analysis | Strategic Planning | Staff Engagement | Regulatory Compliance | Decision Making

Relationship Building | Leadership | Interpersonal Communication | Negotiation | P&L | Training & Development

Payroll | Time Management | Organization | MS Office | POSitouch | SpaSoft | Kronos | Birchstreet

 

Goal-focused, dynamic professional with a noteworthy career background most recently based in the hospitality sector. Well-versed in spa treatment operations conducive to driving the utmost in customer satisfaction. Hospitality management expert, savvy in managing operations, along with supervising and coaching team. Lauded for cultivating positive working relationships with colleagues and guests to build on growth opportunities, maximize client base and secure repeat business. Hands-on leader, well-defined skills that will be beneficial in working as a Hospitality Consultant with an innovative, reputable organization.

 

Experience

 

OMNI DALLAS HOTEL

Director of Spa 2017-PRESENT

  Oversee core functions such as inventory control; align with purchasing standards and internal audit compliance goals

  Devise engaging marketing strategies that foster a consistent company image

  Call on Forbes and AAA protocols to set standards for scripts and checklists; also develop compensation guidelines

  Make spa menu changes geared towards upholding a sound artistic and aesthetic vision

  Promptly schedule appointments, resolve client complaints and maintaining clean, safe environments, thus demonstrating an unwavering commitment to customer service

  Lead monthly meetings to keep staff updated on operational developments

  Measure revenue against expenses; complete report analyses and other fiscal functions as well

  Offer strategic insight and monitoring in assessing spa treatment operations including renovations to the pedicure unit, carpeting and drapery

 

OMNI BEDFORD SPRINGS RESORT & SPA

Director of Spa 2015-2017

  Administered the budget using expense management acumen to set forth approved controls that led to financial goal achievement using effective sales plans

  Supervised a team of more than 60 Associates; provided ongoing guidance and advisement to staff in achieving service and retail goals

  Also managed Activity Coordinators in scheduling and verifying all activities including dining, spa and golf functions

  Spearheaded staff hiring, interviewing and training efforts; also led regular staff meetings

  Ensured that staff members maintained expertise regarding services, products and programs

  Measured guest feedback via Medallia and OSC cards; conducted follow-ups on guest requests

  Leveraged Omni competitive analysis to identify competitor strengths and weaknesses to ensure successful marketplace positioning

  Directed a renovation effort in 2017, including forecasting and budget optimization; secured higher Medallia scores from the previous 2015 renovation as well

  Saw a 40% increase from the previous year by receiving 55/55 on internal audit in 2017

  Proved vital in positioning Omni in the Spas of America s Top 100 spas of 2016; also named as a Conde Nast Traveler Gold List Must-See Resort

  Engaged as a valued member of the Omni Resort s Executive Committee

 

Spa Manager 2015

  Upheld a leisure environment with high levels of safety and cleanliness, conducive to guest leisure

  Directly supervised a spa staff team in overseeing group events, e.g. business retreats, socials and bridal parties

  Managed service offerings such as facial, massage, salon and attendant inventories; trained staff on these services, along with performance and skills enhancement training centered on building strong communication channels with vendors

  Improved Associates skills in using the Opera property management system

  Enhanced guests experience using various methods, such as leading pre-welcome calls for incoming patrons

  Bolstered revenue by creating and promoting special events such as, Springs Eternal Wellness Weekends, manicures, pedicures, body treatments and massages

  Earned the Manager of the Q4 Award in December of 2015

Yyyyyy x. yyyyyy

 

 

Continued

 

Assistant Front Office/Guest Service Manager 2014-2015

  At all times, utilized leadership know-how to enforce the brand standard for Four-Diamond service levels

  Attended mandatory meetings to discuss P&L, credit, issue prevention, AM/PM standup and HR best practices

  Led Omni Bedford Springs to be awarded as the 2014 Best Historic Hotel in the 200-400 Guestrooms category by the Historic Hotels of America at the 2014 Awards of Excellence in October of that year

 

OMNI JACKSONVILLE HOTEL

Leader in Development, Rooms division 2013-2014

  Rendered high quality services to clients by determining and resolving customer issues and promptly responding to requests

  Guided workforce functions to drive high quality levels and improved staff performance

  Secured accuracy in payroll operations using Kronos and updated staff schedules

  Partnered with the Front Office Director to mentor and supervise new Associates during onboarding, as well as through the auditing and implementation of organizational core and cultural values

  Played a key role in training line-level Associates using Moments of Service checklists to coach and guide

  Managed day-to-day front desk, reservation and housekeeping duties to ensure seamless guest service delivery

  Nominated for the 2013 Recognition of Service Excellence (ROSE) Award

 

One Ocean Resort & Spa

Front Desk Agent | One Touch Agent 2012-2013

  Processed billing, charge updates, payments, deposits, adjustments, and paid-outs to guest folios with accuracy and attention to detail

  Kept all departments cross-functionally informed as actions occurred, including handling guest requests

  Fielded room service orders from guests and to-go orders from non-guests per established standards; also helped make reservations, dispense gift certificates and market spa products in an effort to boost sales

  Worked in liaison with Housekeeping Supervisors to direct workflows to proper areas in preparation for guest arrivals

 

PALM COAST DATA, LLC

Customer Service Representative 2008-2012

  Operated in a telephone service role for a fulfillment agency; supported publishing, government and membership services clients

  Achieved positive service ratings by swiftly and fully resolving escalated issues as they arose; maintained a timely call record in working with the Helpdesk Team to field customer calls and achieve resolution

  Partnered with colleagues to complete advanced paperwork and maintain exceptional quality assurance levels

  Developed and sustained strong client relationships, boosting customer base using up- and cross-selling methods

  Maintained accounts using critical thinking to properly assess customer input and pair them with company offerings that pair well with their respective needs

 

Education

 

Bachelor of Science, Business Administration, Southern New Hampshire University

Associate of Arts, General Studies, Daytona State College

 

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:


BBB Rating : A+


Proud Sponsors Of:
 

 


 

For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.