Driven, focused, and hardworking Strategic Leader with significant experience in progressive roles within a variety of industries with a concentration in managing complex migration projects, deploying updated technical systems, and identifying appropriate technical solutions. Strong background in supervising cross-functional teams, implementing streamlined polices and procedures, and leading technical troubleshooting/testing. Equipped with a significant level of intuitive and empathetic interpersonal abilities which result in maintaining strong relationships with others.

  Directly manage day-to-day IT service delivery operations within a fast-paced environment with a concentration on increasing productivity and efficiency

  Design comprehensive presentations which outline monthly production metrics in addition to leading large-scale IT projects which include system implementations and upgrades

  Instrumental in identifying technical project needs, defining timelines and milestones, and accurately executing project plans from inception through completion

  Utilize superior communication abilities in order to consistently foster a positive working environment at all times along with successfully maintaining a knowledge of internal technical systems

  Facilitated the management and completion of migration projects which required devising project plans in addition to maintaining a keen knowledge of both software and hardware systems

  Managed the physical movement of equipment and implemented migration methodologies such as discovery, send/receive wave plans, financial, response testing, and user acceptance testing

  Gathered and analyzed migration data in order to monitor progress, created in-depth project specific presentations, and devised detailed project plans

  Played a lead role in managing a large scale migration of both applications and hardware systems from a site in Latin America to Fort Worth, TX

  Utilized several technical systems which included Citrix, VMware, Unix/Linux, EMC, Double Take, Sybase, Oracle ADDM, Cirba, and Wireshark

  Reviewed and analyzed detailed infrastructure components, implemented migration project standards, oversaw system testing, and creating presentations for the organization s steering committee

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  Played a lead role in the completion of global IT projects within the organization which included analyzing project needs, working with members of executive leadership, and implementing project best practices such as SDLC, ITIL, PMO, and vendor management

  Demonstrated a superior ability to create comprehensive presentations which outlined project status, performed project analysis, and developed both business cases and project plans

  Select projects included; VMware operational readiness assessment/Health Check, ARC/DRM global outsourcing, and global incident and change system performance testing

  Successfully managed the implementation of hundreds of weekly enterprise changes, deployments, and releases of various systems which required a significant knowledge of Windows and Unix systems

  Consistently analyzed issues for potential client impact, auditing issues, SOX compliance, governance, and supplier/vendor constraint issues

  Provided superior sales and project management acumen within a quickly moving environment which included devising applications focused on increasing sales in addition to modifying current systems

  Successfully increased internet sales by approximately 216% in addition to diffusing escalated customer service issues and handling the set-up of CRM procedures

  Directed complex technical projects which required supervising cross-functional teams, devising project budgets, managing vendor relationships, and overseeing human resource tasks

  Designed comprehensive project strategies aimed at increasing productivity, identified project needs, and maintained a significant knowledge of ITIL, Unix, SAN storage, Cisco, Oracle, Sybase, MS SQL, ArcSight, Symantec, Vipre, and VMware,

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