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Yyyyyy x. yyyyyy
567 North Fairfield Drive-Peachtree City, GA 30269 abc@xyz.com
Store Manager
Profile
Performance-driven leader offering numerous years of progressive experience with The Home Depot backed by a consistent track record of delivering dynamic results:
Recognized with Double Platinum Award for customer service; 2016
Surpassed services plan by $250K; 2016
Out-performed specialty sales plan by 7%; 2016
Achieved #8 Ranking in Regional Sales; 2016
Grew business by $6M in 2 years; 2014-2016
Achieved #1 District Ranking, store vs. plan; 2014
Leveraged Newman location as Best District Store-Store Controllable Operating Profit (SCOP)
Achieved 365+ days of zero OSHA recordable accident incidents; Newman store
Operational Gold Cup recipient; 2014
Successfully improved operational visits scores by as much as 30 basic points (bps); 2013-2014
Earned Merchandising Gold Cup Award 2 consecutive years; 2011-2013
Recognized with Platinum Award for customer service while Operations Assistant Store Manager; Peachtree City store
Led store to achieve and maintain operational walks at 95+; 2011-2013
Earned Gold Award for customer service; Lovejoy store
Led inventory team to achieve record-breaking numbers (.79 on 1.21% goal); 2007-2009
Received Silver Award for customer service soon after joining The Home Depot team
Expertise in steering full-scope operations ranging from human resources, sales, customer service, inventory/stock control, procurement, and merchandising through multi-department management, policies and procedures implementation/compliance, workplace safety, and P&L
Successfully hire, train and direct top-performing management and support teams, with continual emphasis on driving sales and delivering world-class service
Strategically prioritize, coordinate and manage operations/workflow to maximize use of resources, boost productivity and efficiency, control costs, increase customer satisfaction levels, and improve bottom-line operational and financial performance
Professional Background
The Home Depot-Georgia 2007-Present
Specialty Assistant Store Manager-Peachtree City; 2016-Present
Recently transferred to contribute prior experience as Specialty Assistant Store Manager with Lovejoy store (2009-2011) toward supporting Peachtree City location in boosting results across key performance metrics; have achieved solid success in sales and service
Effectively steer human resource functions, from hiring and training through supervising and evaluating sales team members
Actively respond to, troubleshoot and resolve escalated customer issues to ensure high satisfaction
Resourcefully drive specialty business development through clinics and weekend events
Build and maintain strategic partnerships with vendors and service providers
Merchandising Assistant Store Manager-Newnan; 2014-2016
Directed store-wide merchandising to maximize revenue production
Led and collaborated with both department supervisors and sales associates in creating and executing innovative merchandising strategies
Actively coached supervisory and associate team members in optimal sales techniques
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Glen Adams Page 2 of 2
Operations Assistant Store Manager-Riverdale; 2013-2014
Operations Assistant Store Manager-Peachtree City; 2011-2013
Progressed with The Home Depot to assume responsibility for overall sales, operational and P&L performance across multiple stores
Steered seamless in stock and sales process, from receiving, stocking and merchandising through expedient, friendly customer check out both on front end and at service desk
Expertly managed human resources and workflow to maximize productivity and efficiency
Consistently ensured compliance with internal and OSHA workplace safety standards
Specialty Assistant Store Manager-Lovejoy; 2009-2011
Promoted to manage broad-scope department operations spanning staffing and direct team supervision through customer service, clinics/events facilitation and vendor/supplier relations
Effectively evaluated sales associates through role plays along with monthly specialist follow-up
Successfully increased business by implementing innovative sales techniques
Department Supervisor-Peachtree City; 2007-2009
Launched career rapidly assuming leadership role, with accountability for entire department operations; relied upon to serve as Opening Manager in charge of daily opening and closing procedures
Effectively hired, trained, coached, and managed staff, with consistent focus on ensuring delivery of world-class service
Cost-effectively controlled and ordered inventory to maintain optimal stock levels based on real-time and projected sales trends
MILITARY
SERVICE: USMC-Camp Legune, NC; 2002-2006
Education
Criminal Justice Major, West Central Tech
Community Involvement
Toys for Tots; 2014-present
Make a Wish Foundation; 2015-present
Yyyyyy x. yyyyyy
567 North Fairfield Drive-Peachtree City, GA 30269 abc@xyz.com
Date
Hiring Agent Name, Title
The Home Depot
Address
City/State/Zip Code
Dear__________________:
I am currently exploring opportunities as a Store Manager with The Home Depot and believe you will find my background uniquely supports my ability to thrive in this new role with our company. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.
As demonstrated, I joined The Home Depot in 2007 and have steadily progressed to positions of increasing accountability with several Georgia stores; have held various Assistant Manager positions since 2009. I offer extensive background in driving broad-scope, store-wide operations, from human resources, sales, customer service, and merchandising through inventory control, ordering, vendor relations, and P&L, and am confident this experience can translate to dynamic results in a Store Manager role. I am well versed in The Home Depot s target markets, products and services, policies/procedures, and various departments, as well as industry trends and competitor activities, and can effectively apply this knowledge toward boosting store-wide performance across sales, service, operations, and bottom-line profits.
Over the course of my career I have earned numerous awards and delivered measurable results across key performance metrics, as detailed in the accompanying resume. I believe I am highly qualified to assume a Store Manager position and I am eager to continue to contribute to the success of The Home Depot as an integral management team member. I welcome the opportunity to interview at your earliest convenience, and look forward to your response.
Sincerely,
Glen Adams
Yyyyyy x. yyyyyy
567 North Fairfield Drive-Peachtree City, GA 30269 abc@xyz.com
Date
Interviewer s Name
The Home Depot
Address
City/State/Zip Code
Dear _______________________________:
I would like to thank you for providing me the opportunity to interview with you and discuss a Store Manager opportunity with The Home Depot. Having gained a deeper insight into the position requirements and objectives, I am confident you will find me a valuable asset in achieving store and company performance goals.
As discussed, my many years of progressive experience and measurable successes with The Home Depot should translate to dynamic results as a Store Manager. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to achieving immediate and long-term results.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to continue to contribute to our success and build my career with The Home Depot.
Sincerely,
Glen Adams
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