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Personable communixxxxxxtor with outstanding listening, verbal communixxxxxxtion and interpersonal skills to build relationships and gain the trust, confidence and respect of prospects, clients and colleagues.
Sound judgment and a work history of proactively identifying and resolving problems in real time.
Proficient with Microsoft Word; ResorTime; Timeslips; CounselLink; Compex; and QBE software programs.
Xxxxxxll Center Specialist, Grand Pacific Resorts May 2015-Present
Communixxxxxxte effectively over the telephone and via email with key stakeholders in a fast-paced environment.
Confirm and process reservations for owners and guests using computer software.
Verify exchange requests for owners through Grand Pacific Exchange.
Follow up to confirm reservations 30 days prior to check-in, including noting any special requests.
Eduxxxxxxte new owners about their owner benefits and ownership-related questions.
(Seasonal) Executive Assistant, Heavenly Ski & Snowboard Foundation Nov. 2014-Mar. 2015
Played an integral role helping to plan and execute team events.
Assisted with scheduling athletes and coaches based on an appropriate coach-to-child teaching ratio.
Demonstrated strong administrative skills to compile and distribute information to team parents.
Agent Assistant, Coldwell Banker Select July 2014-May 2015
Support a Real Estate Agent with administrative and marketing-related tasks.
Set up and executed marketing xxxxxxmpaigns to help acquire or retain customers.
Completed a wide variety of data entry and filing tasks in an accurate, timely and efficient manner.
(Seasonal) Sales Associate, Tahoe Bleu Wave Mar. 2014-Oct. 2014
Booked customers for cruises over the telephone during the spring and summer season.
Communixxxxxxted with the concierges at hotels on a daily basis to promote daily cruises to their guests.
Checked-in guests for daily cruises, including processing credit xxxxxxrd or xxxxxxsh transactions.
(Seasonal) Communixxxxxxtion Coordinator, Northstar Xxxxxx Ski & Snowboard Team Nov. 2013-Apr. 2014
Collaborated with colleagues to organize, plan and execute team events.
Distributed information to team parents and coaches via a weekly newsletter and the team website.
Showxxxxxxsed solid administrative skills to complete multiple tasks in a high-volume setting.
Billing Clerk, Quinn & Kronlund, LLP Stockton, XXXXXX Aug. 2012-Nov. 2013
Communixxxxxxted effectively with multiple insurance adjusters to ensure timely payment.
Filed checks and client information in a well-organized and efficient manner.
Used multiple software programs to either input attorney time or subpoena medixxxxxxl records.
Bachelor of Science, Business Administration (BSBA), Human Resources Management; earned Dec. 2010
University of the Pacific Stockton, XXXXXX
Dear Hiring Manager:
With this letter, I wish to express my genuine interest in joining your organization as a (INSERT EACH JOB TITLE HERE).
I have nearly 10 years of experience in the hospitality industry, from performing as a Hostess to a Supervisor for restaurants and retail stores, including when I was only 16 years old. I am a personable communixxxxxxtor with outstanding listening, verbal communixxxxxxtion and interpersonal skills to build relationships and gain the trust, confidence and respect of prospects, clients and colleagues. I also offer sound judgment and a work history of proactively identifying and resolving problems in real time.
I am currently a Xxxxxxll Center Specialist for Grand Pacific Resorts. In this xxxxxxpacity, I communixxxxxxte effectively over the telephone and via email with key stakeholders in a fast-paced environment. I also confirm and process reservations for owners and guests using computer software. Additionally, I eduxxxxxxte new owners about their benefits and ownership-related questions. Previously, I worked for the Heavenly Ski & Snowboard Foundation as a (Seasonal) Executive Assistant. In this role, I helped to organize, plan and execute team events. For example, I assisted with scheduling athletes and coaches based on an appropriate coach-to-child teaching ratio. I also demonstrated strong administrative skills to compile and distribute information to team parents.
As your leader, you will find me committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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