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Yyyyyy x. yyyyyy

- 32474 Lake Mask Place Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Administrative Assistant

Qualifixxxxxxtions Profile


    Self-assured, dynamic, and results-driven professional with more than 5 years providing high-performance sales, customer services, and administrative support in the banking, food manufacturing, and staffing business sectors.

-    Provided outstanding customer service in handling high-volume phone xxxxxxlls, and processing client transactions, and resolving issues that maintained customer patronage.

-    Exhibited strong passion in implementing process efficiencies in operations support and administration.

    Highly detailed, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve expected outcomes.

    Effective interpersonal communixxxxxxtion skills that facilitated teamwork synergies in achieving objectives and shared commitments


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Clients, Management, & the Public)

    Fisxxxxxxl & Budget Administration

    Policies & Regulatory Compliance


    Manpower Sourcing & Recruitment

    Performance Appraisal

    Event Management Support

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Productivity Tools: MS Office

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


Dawn Food Products, National Account Customer Service Representative II Nov 2015 Present

    Serve as the single point of contact for national client accounts on issues related to Dawn merchandise, addressing and resolving client complaints professionally and within established guidelines for the position.

    Provide administrative support in a variety of daily routine such as order entry, processing of order xxxxxxncellations and modifixxxxxxtions, and resolving price discrepancies on client orders.

    Esxxxxxxlate complixxxxxxted or sensitive client xxxxxxses to the Customer Service Supervisor, Customer Service Manager and/or Consumer Brands team for timely and appropriate resolution.


Ranstad Staffing for Dawn Food Products, Front Desk Receptionist (Temporary) Jul Nov 2015

    Provided the highest level of customer service to clients and prospective clients, answering high volume xxxxxxlls, greeting customers and assisting with their orders, invoicing clients, and processing payments.

    Performed back office administrative support, completing daily logs and spreadsheets of order activities, discrepancies, and driver route sheets (for deliveries), as well as digitizing documents for electronic file management, and handling logistics support in company events and annual social gathering during special holidays. 

    Processed routine financial transactions that may involve research and resolving discrepancies.


JP Morgan Chase, Teller Nov 2014 Jul 2015

    Processed financial transactions accurately and efficiently, providing exceptional service to guarantee customer satisfaction, assisting bank clients in understanding their transactions and charges, and settling disputes.

    Referred clients to appropriate department and/or banker as needed, esxxxxxxlating complaints and issues to the supervisor/bank manager for timely and proper resolution.


Bank of Amerixxxxxx, Sales and Service Specialist May 2011 Aug 2012

    Built and maintained professional relationships with bank clients to achieve team sales goals and provide quality customer service, conducting weekly marketing and account service updates, resolving complex service issues, and providing proactive sales activities to ensure customer satisfaction and retention.

    Prepared banking center and associates for quarterly audits, reporting sales performance and staff training progress on weekly conference xxxxxxlls, performing outside marketing and outbound xxxxxxlling to achieve banking center goals.

    Serviced and processed ATM and Vault transactions, including incoming/outgoing xxxxxxsh transfers/shipments.




    B.A. in Sociology, XXXXXXLIFORNIA STATE UNIVERSITY, East Bay Ÿ Hayward, XXXXXX (2012)

Professional Development

    Several workshops and training sessions at Bank of Amerixxxxxx on new products, policies, procedures, federal regulations, team management and sales

    Extensive 2-week training on Federal Regulations and Corporate Compliance



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