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- 32474 Lake Mask Place Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Self-assured, dynamic, and results-driven professional with more than 5 years providing high-performance sales, customer services, and administrative support in the banking, food manufacturing, and staffing business sectors.
- Provided outstanding customer service in handling high-volume phone xxxxxxlls, and processing client transactions, and resolving issues that maintained customer patronage.
- Exhibited strong passion in implementing process efficiencies in operations support and administration.
Highly detailed, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve expected outcomes.
Effective interpersonal communixxxxxxtion skills that facilitated teamwork synergies in achieving objectives and shared commitments
Marketing & Sales (Trad. & Online)
B2B/B2C Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Clients, Management, & the Public)
Fisxxxxxxl & Budget Administration
Policies & Regulatory Compliance
Manpower Sourcing & Recruitment
Event Management Support
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Productivity Tools: MS Office
Internet: Email/Webmail, Web Research, & Social Networking
Serve as the single point of contact for national client accounts on issues related to Dawn merchandise, addressing and resolving client complaints professionally and within established guidelines for the position.
Provide administrative support in a variety of daily routine such as order entry, processing of order xxxxxxncellations and modifixxxxxxtions, and resolving price discrepancies on client orders.
Esxxxxxxlate complixxxxxxted or sensitive client xxxxxxses to the Customer Service Supervisor, Customer Service Manager and/or Consumer Brands team for timely and appropriate resolution.
Provided the highest level of customer service to clients and prospective clients, answering high volume xxxxxxlls, greeting customers and assisting with their orders, invoicing clients, and processing payments.
Performed back office administrative support, completing daily logs and spreadsheets of order activities, discrepancies, and driver route sheets (for deliveries), as well as digitizing documents for electronic file management, and handling logistics support in company events and annual social gathering during special holidays.
Processed routine financial transactions that may involve research and resolving discrepancies.
Processed financial transactions accurately and efficiently, providing exceptional service to guarantee customer satisfaction, assisting bank clients in understanding their transactions and charges, and settling disputes.
Referred clients to appropriate department and/or banker as needed, esxxxxxxlating complaints and issues to the supervisor/bank manager for timely and proper resolution.
Built and maintained professional relationships with bank clients to achieve team sales goals and provide quality customer service, conducting weekly marketing and account service updates, resolving complex service issues, and providing proactive sales activities to ensure customer satisfaction and retention.
Prepared banking center and associates for quarterly audits, reporting sales performance and staff training progress on weekly conference xxxxxxlls, performing outside marketing and outbound xxxxxxlling to achieve banking center goals.
Serviced and processed ATM and Vault transactions, including incoming/outgoing xxxxxxsh transfers/shipments.
B.A. in Sociology, XXXXXXLIFORNIA STATE UNIVERSITY, East Bay Hayward, XXXXXX (2012)
Several workshops and training sessions at Bank of Amerixxxxxx on new products, policies, procedures, federal regulations, team management and sales
Extensive 2-week training on Federal Regulations and Corporate Compliance
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