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Profile of Qualifications
20 years of experience providing leadership within the financial industry.
Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
Demonstrated ability to maintain quality control within a fast paced environment.
Excellent interpersonal communication skills, key to fostering positive customer relationships.
Key Areas of Expertise
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Operations Management Banking Industry Knowledge
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Leadership Customer Service
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Training & Development Interpersonal Communication
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Professional Synopsis
First Georgia Community Bank United Bank, Jackson, GA 2004-Present
Lead Commercial Processor-Loan Officer Assistant
Fulfill key leadership position while promoting positive customer experience.
Leverage strong industry knowledge to conduct effective training and development programs for newly hired employees.
Utilize in depth knowledge of consumer loans, commercial loans and real estate to optimize efficiency throughout daily operations.
Maintain adherence to all company policies, as well as state and federal laws.
Prepare loan memos and relay pertinent information to appropriate parties on a weekly basis.
Auto Tech Car Sales, LLC, Jackson, GA 2001-2004
Officer Manager-Supervisor-Finance Manager
Demonstrated strong leadership skills while overseeing 8 employees, with associated responsibilities including customer service, maintaining regulatory compliance and bookkeeping.
Obtained in depth knowledge of consumer finance on auto loans.
Responsible for inventory control, account management and collections.
The Southern Federal Credit Union, Griffin, GA 1996-2001
Branch Manager-Loan Processor / IRA Specialist / Loan Officer
Successfully directed all daily operations, with associated responsibilities including staff management, providing excellent customer service and ensuring quality control.
Utilized strong knowledge of company services to strategically upsell and increase company revenue.
Maintained company and state regulatory compliance throughout all daily processes.
Duties included ATM maintenance, vault management and opening customer accounts.
Education & Professional Development
Continuing Education Completed in: IRA, Loan Processing, Management, ATM Balancing, Bookkeeping, Accounting, Auditing, Mortgage Loan and New Laws of Consumer Lending
Coursework Completed, Claytonia State University
High School Diploma, Bainbridge Christian School
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