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Business Systems Consultant with a consistent, proven track record of exceeding performance goals.
Outstanding communication skills to build and grow relationships with clients and colleagues.
Quick learner with proven problem solving, attention to detail and organizational skills.
Proficient with Microsoft Office Suite.
Operations Manager, Employer Aug. 2012-Present
Manage support staff and project teams, including interviewing candidates and hiring personnel.
Executed business, facilities and ministry projects and events attended by up to 600 personnel.
Saved more than $90,000 annually while implementing projects/new contracts and also increased website traffic by 502%.
Wells Fargo Charlotte, NC Apr. 2011-Aug. 2012
Communicated effectively with customers to determine their needs and resolve problems.
Created mapping documents to migrate customer maps from legacy Wachovia systems to Wells Fargo.
Analyzed EDI, flat file and XML maps; researched production data; and operated test files.
Participated on special teams, including Change Control Process; Mapping Review; and Online Payables, and served as Payment Manager Team.
Costa Rica Rios Turrialba, Costa Rica Oct. 2010-Apr. 2011
Ecommerce and Office Manager
Improved administrative, marketing processes and more for this travel adventure company.
Created automated spreadsheets to measure gross revenue, expense, profit margin and exchange rate, and educated company owners on how to use spreadsheets and tools.
Developed reconciliation spreadsheets for international accounts that highlighted the correct deposit amount after credit card fees, transaction fees and bank withholdings, and reconciled all accounts back to account inception.
Achieved a 300% increase in website traffic within the 30 days and during the months that followed.
GE Plastics/SABIC Innovative Plastics Huntersville, NC Nov. 2004-Apr. 2009
Managed a website servicing more than 14,000 registered B2B users.
Partnered with clients and field sales managers to achieve performance objectives.
Created training tools for customers for both the web and EDI.
Analyzed trends to identify customers to contact regarding e-order usage.
Secured business impact of 25% EDI growth as a result of identifying benefits to key growth accounts.
Achieved 66% touch-less order entry for e-fax clients after leading an order entry implementation.
Eliminated 74% non-value added CSR web order pricing touches after creating the first trading partner agreement to be utilized with all future EDI clients.
Generated more than 200 new web registrations while representing the supply chain at seminars.
Increased revenue variance more than 9% and volume variance over 7%.
Earned Top Talent honors in 2007 for consistently exceeding performance objectives.
Bachelor of Arts (BA), Communications, Public Relations focus
University of North Carolina, Charlotte
Completed Six Sigma Green Belt Quality Statistics Training
Completed Conflict Resolution & Lean Processes Training
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