- 11922 Barrel Cooper Ct Ÿ XXXXXX, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations/Training Manager

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 25 years providing high-performance safety management & training, customer service, and operations management support in the transportation business.

-    Proven dedication to safety and operational efficiency that create cost adxxxxxxntages in achieving business objectives.

-    Detail-oriented, analytical and methodical with critical thinking to strategically address issues involving professional relationships, operations, and training even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.

Key Expertise

    Tactical & Operations Planning

    Department Budget Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers,& Suppliers)

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Concurrent Project Management

    Staff Supervision & Training

    Records & Document Management

Professional Experience

Company name? city, State Initials

Ÿ Managed, developed, organized, and implemented all corporate training programs, supervising a training staff of 6 instructors in developing and conducting safety classes to supervisors, operators and mechanics to ensure company-wide safety compliance with county standards.

Ÿ Investigated all non-compliance incidents and accidents, identifying root cause and areas for operational improvement for inclusion in subsequent safety training content, thereby lowering accident rates to acceptable levels.

MV Transportation, Xxxxxx Connector (West Ox Division)

Ÿ Ensured schedule adherence, monitoring and documenting daily service operation, maintaining timekeeping records, of all operators, and ensuring operator on-time performance and customer satisfaction.

Ÿ Coordinated with maintenance in ensuring axxxxxxilability of vehicles and spares, as well as location of all vehicles.

Ÿ Provided effective communication with maintenance department to ensure proper response to road calls.

Veolia Transportation, Xxxxxx Connector (Herndon/Xxxxxx Division)

Ÿ Supervised 23 management employees and 160 drivers in managing Managed daily operations of 107 fixed route bus system, ensuring road safety and adherence to contractual agreements with Xxxxxx County DOT, as well as a satisfying customer experience with the services provided

Ÿ Implemented strategy for successful pullouts, managing customer feedback and handling employee griexxxxxxnces.

Ÿ Supervised a training staff of 6 instructors in managing and executing all corporate training programs, investigating and exxxxxxluating all accidents and incidents to ensure future remediation and inclusion safety training materials.

Ÿ Developed and conducted safety classes to supervisors, operators and mechanics to ensure company-wide safety compliance with county standards, resulting in reduced accident rates within one year to an exceptional level.

Ÿ Monitored operator and supervisor attendance and initiated appropriate disciplinary action consistent with company policy and procedures, notifying the Operations Manager of individual situations that require further attention.

Ÿ Coordinated quarterly run picks with union officials, assisting the Customers Count Manager in collecting operation data, and the HR department in the hiring of new operators.

Ÿ Managed over 200,000 revenue hours of operation, facilitating operator safety meetings, coordinating all charters and controlling overtime work for operators and supervisors.

Ÿ Monitored and documented daily service operation, ensuring schedule adherence, and coordinating with maintenance to ensure proper response to road calls, axxxxxxilability of vehicles spares, and location of all vehicles.

Ÿ Provided effective assignment of extra board and standby vehicles, ensuring operator on-time performance and customer satisfaction, and maintaining record of attendance for all operators.

- 11922 Barrel Cooper Ct Ÿ XXXXXX, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Prince William Commuter Ride Ÿ Dale City, XXXXXX

ATE Ryder Ÿ Lorton, XXXXXX

Education & Credentials

Ÿ Major in Business & Communication, MISSOURI XXXXXXLLEY COLLEGE Marshall, MO (1988 1989)

Ÿ Major in Liberal Arts, OLIVE HARVEY COMMUNITY COLLEGE Chicago, IL (1986 1987)

Professional Training & Certifications

Ÿ Smith System Certification (May 2007) Fundamentals of Transit Supervision, NTI (May 2007)

Ÿ American Management Association (March 2007) Transition to Management, AMA (Feb 2007)

Ÿ Intro to Incident Command System, Texas A&M Univ System NIMS IS-700 (FEMA) ( 2006)

Ÿ The Run Cutter Course (Oct 2005) Front Line Leadership III (Sep 1996)

Ÿ Front Line Leadership II (Apr 1992) Front Line Leadership I (Jul 1991)