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Driven, focused, and hard-working Strategic Leader with 20+ years of experience in technical roles within the medical industry with a proven ability to lead daily operations. Experienced in supervising cross-functional teams, implementing streamlined operating processes, and providing both individual and group training. Equipped with a keen ability to maintain positive relationships with co-workers, clients, and members of management.

  Direct daily operations and technical functions within a fast-paced medical environment with a concentration on improving efficiency and productivity levels

  Complete human leukocyte antigen typing and cross-matching prior to organ transplant procedures which requires utilizing Serology methods, Molecular SSP/SSO, Flow Cytometry, Luminex antibody testing, bone marrow engraftment studies, and mitogen response testing

  Supervise a cross-functional team which includes providing individualized coaching/training in addition to handling complex employee relations issues

  Act as Safety Representative within the department, provide training to new staff members, and oversee both QA and QC related metrics

  Played a lead role in decreasing mistakes through increasing on-call rest time from 10 to 12 hours in addition to improving workflow through efficient scheduling

  Utilize superior communication abilities in order to review and update current operating policies in order to improve quality and overall customer satisfaction levels

  Completed complex laboratory testing which concentrated on human leukocyte antigen typing and cross-matching prior to organ transplantation procedures

  Utilized superior knowledge of Serology methods, Molecular SSP, Flow Cytometry, virology testing, and immunosuppression drug monitoring in order to accurately perform testing

  Supervised laboratory team members, provided both individual and group training in regards to standard operating procedures, and acted as Chemical Hygiene Officer