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Yyyyyy x. yyyyyy
Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in managing cross-functional teams, overseeing sales/business development operations, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Sales/Business Development Automotive Industry Training / Development Policy Development
Loan Underwriting Financial Product Management Sales Cycle Management Customer Retention
Process Improvement Oral/Written Communication Mortgage Lending Products
Attention to Detail Appointment Scheduling/Cold Calling National Account Management
Direct day to day operations within a fast-paced environment with a focus on increasing productivity, efficiency, and client satisfaction
Oversaw sales logistics which includes generating comprehensive sales reports on a monthly and yearly basis, attending industry specific trade shows, and managing key client accounts
Review and respond quickly to customer inquiries, schedule/attend at least 10 appointments with prospective clients per day, and made appropriate product recommendations based on customer needs/wants
Successfully increased sales from $800 thousand to approximately $2.4 million within 4 years in addition to increasing individual client base from 130 to over 300
Provide training to internal sales teams which led to the branch growing from $1 million in sales to $4 million along with setting appropriate goals and monitoring metrics
Coordinate the processing of warranty claims with a concentration on identifying a solution that will work for both the customer and the company
Oversaw sales and business development operations within a financial environment which required identifying customer needs and making appropriate product recommendations
Maintained an expert level knowledge of financial/mortgage products, consistently built rapport with members of the community, analyzed customer financial situation, and evaluated both credit and property in order to determine creditworthiness
Played a lead role in implementing strategies aimed at improving customer s credit scores in addition to ensured compliance standards were followed
Sales and Customer Service Manager, Safety Kleen, 1996-2001
Yyyyyy x. yyyyyy
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in sales, training, and operations management roles with experience in consistently increasing operational revenue, performing financial/credit analysis, supervising team members, and identifying potential clients within the community. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to educate patients on products while maintaining high levels of positive rapport.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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