Energy and utilities industry leader with a consistent, proven track record of achievement.

  Managed programs and programs, including the customer experience and scheduling inspections.

  Led a team of 150 field representative to support a large Bronx customer base of more than 200,000.

  Trained, mentored and coached union employees and management personnel on best practices.

  Sound judgment and a work history of proactively identifying and resolving problems in real time.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Consistently promoted to positions of greater responsibility at Consolidated Edison Company of New York.

  Saved $1.8 million on a new routing system by researching and analyzing financial options.

  Recorded no recordable safety incidents for more than two years as a result of leading the organization through safety planning as Lead Instructor/Trainer.

  Minimized cases from 800 to 108 in less than four months after leading a Meter Investigation Form (MIF) Project, including training personnel on best practices.

  Honored with an Eagle Award for demonstrating stellar time management skills.

  Generated $14,000 in annual cost savings after creating a high-performing, customer-focused workforce.

Consolidated Edison Company of New York New York, NY June 2000-Present

Associate Specialist, Gas Operation Gas Conversion (Jan. 2015-Present)

  Collaborate with upper management, engineers and marketing personnel to complete operations.

  Analyze customer cases regarding conversion from oil to gas services.

  Manage budgets and organize projects, including scheduling and routing all field inspections.

  Train union employees, as well as contractors and management staff on customer and environmental, health and safety matters.

Office Assistant, Construction Management, Street Operations/Planning (Sept. 2011-Jan. 2015)

  Helped facilitate street closures by working with personnel at the New York City police and fire departments as well as the Department of Buildings.

  Ensured contractors had the proper permits for paving and trenching projects.

  Created project packages for inspectors that included layouts, permits, job descriptions and maps.

  Evaluated and approved contractor billing packages.

  Assessed storm field emergencies.

Consolidated Edison Company of New York New York, NY - continued from page 1 June 2000-Present

Customer Field Supervisor, Customer Operations (Dec. 2006-Sept. 2011)

  Led personnel, including electric/gas meter readers, collectors and turn-on/turn-off technicians.

  Trained union employees and management personnel in OSHA standards, CPR and First Aid.

  Collaborated with customer service representatives, managers and staff to process appointments.

  Implemented company-wide environmental health and safety policies and procedures.

  Adjusted rates to residential and commercial accounts after performing root cause analysis.

  Calculated, planned and proposed alternate routes for demographic/geographic accuracy.

Operational Assistant, Power Generations Steam Operations (Mar. 2005-Dec. 2006)

  Spearheaded training seminars to educate employees on best practices of operations.

  Ensured route and timesheet compliance, as well as employee compliance with New York City fire, transportation and buildings department regulations.

Customer Service Representative, Customer Operations (June 2000-Mar. 2005)

  Trained 22 employees while serving as CPR/First Aid Lead Instructor and Team Captain of a Medical Assistance Rescue Squad (MARS), and also coached and mentored new call center employees.

  Earned a 3rd Level Environmental Award in Mar. 2005.

Bachelor of Science (BS), Organizational Management, Manhattan College; earned May 2009

Certificate in General Construction: NEW Non-Traditional Employment for Women

Occupational Safety and Health Administration (OSHA) Certified

First Aid and Cardiopulmonary Resuscitation (CPR) Certified
Federal Energy Regulatory Commission (FERC) Certified
Transition Union/Management Program Certified

Member, Women in Communications and Energy (WICE)
Trade Speaker, Non-Traditional Employment for Women