Hospitality and Travel Industry Professional seeking a challenging assignment as an

Account Executive or Administrative Manager

  Bachelor of Arts, Tourism Administration; Quality Management Minor

  In-depth experience gained in the hospitality industry, fulfilling wide array of operations and administrative duties and responsibilities

  Outstanding capabilities in assisting with all aspects of marketing initiatives, including surveys and studies, and working with Sales Department to provide crucial strategic support; also contribute skills in utilizing social media as well as organizational website

  Continually ensure provision of world-class levels of client service to secure customer loyalty and grow organizational profitability; employ strong analytical and statistical assessment capabilities

  Demonstrable skills in negotiation, networking and team leadership; highly dependable and goal oriented

  Fluency in Spanish and English languages

Customer Care

CPI Security 2017 - Present

         Skillfully provide strong customer support and service, meeting multiple duties and responsibilities as directed by organizational management.

Operations Supervisor

STF Pro, HotelPro 2016 - 2017

         Effectively oversaw recruitment activities to hire qualified team members to fill multiple operational assignments; skillfully prepared all needed new-hire documentation and provided orientation regarding enrollment and benefits.

         Was tasked with processing payroll for Charlotte office team and continually ensured full satisfaction by client hotel management as well as team members regarding training processes and procedures.

Marketing Assistant

Hotel and Spa Termales Santa Rosa de Cabal, Columbia, S.A. 2014 - 2016

         Collaborated in organizing market survey/study results for efficient analysis and application in defining future business strategies; interacted with Sales Department personnel in successfully utilizing new concepts for increasing guest bookings.

         Facilitated the implementation of crucial, high-impact sales and marketing actions, with a focus on growing organization profitability; held comprehensive responsibilities for updating information on company website and consistently posting on social media sites including Facebook, Twitter and Instagram.

Customer Service Manager (CSM)

Hotel Termales-Colombia 2011 - 2014

         Continually assured highest levels of quality planning/control/improvement in meeting all aspects of customer service including investigating/resolving customer issues; trained staff in meeting crucial goals and expectations and consistently served as source of assistance and advisement for guests.

         Assessed data regarding customer service quality and maintained in-depth records of all customer discussions/correspondence.

Catholic University of Manizales, Caldas, Colombia S.A.

Bachelor of Arts, Tourism Administration, with Quality Management Minor, 2016

Date

Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am seeking a challenging assignment in Account Oversight or Administrative Management within the Travel or Hospitality sectors and am submitting my resume for your consideration. I believe my background and expertise gained in multiple relevant assignments well-position me to provide the highest levels of support, direction and leadership for your organization.

To compliment my relevant experience I have earned a Bachelor of Arts in Tourism Administration, with a Quality Management minor, and have skillfully implemented my academic studies toward the successful achievement of my various duties and responsibilities within the tourism industry.

In my recent position with HotelPro as an Operations Supervisor, I held comprehensive responsibilities for overseeing all aspects of recruiting and hiring new team members, with the goal of gaining qualified staff capable of meeting the varied operational duties and responsibilities associated with hotel management. I also managed the payroll activities for the unit office.

Earlier roles included Marketing Assistant, where I was successful in coordinating a wide array of marketing initiatives and activities, compiling important data gained from multiple surveys and studies, and working closely with the Sales Department in using various strategies designed to increase guest bookings and grow organizational revenues.

I also served as a Customer Service Manager where I was responsible for assuring outstanding quality planning, control and improvement toward providing the highest levels of customer service and support. Included in this assignment was conducting staff training and regularly interacting with guests to provide advisement and assistance as well as remediate any problems or concerns.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I believe I would be a superior contributor to your organization and welcome an opportunity in the near future to explore with you the variety of skills and capabilities I would bring to this role.

In advance, I thank you for your time and consideration.

Sincerely,

Yyyyyy x. yyyyyy

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