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Yyyyyy x. yyyyyy
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xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Summary of Qualifications
Personable management leader with outstanding communication skills to exceed client expectations.
Educated clients about the benefits of using software programs to improve their bottom line.
Work history of earning promotions to positions of greater responsibility for exceptional performance.
Earned an Outstanding Achievement Award for performance in the role of Project Manager.
Stellar oral presentation and product training skills, including developing support materials.
Excellent problem solving skills, resolving challenging software issues in real time.
Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.
Areas of Expertise
Account Management Client Relations Problem Solving
Requirements Gathering Product Education/Training Training Materials
Professional Experience
Rx.com Consulting Fort Worth, TX 2004-Present
Account Manager (2013-Present)
Build and maintain positive relationships with customers during and following software implementation.
Understand and communicate strategies, goals and expectations of customers within a PDX application.
Proactively identify and resolve any issues customers are experiencing, including solutions.
Play an integral role helping to implement new products and services, including Statements of Work.
Prepare the Executive Team for customer meetings such as NACDS.
Project Manager (2009-2013)
Spearheaded the implementation and development of a pharmacy operating system for numerous Fortune 500 clients.
Earned an Outstanding Achievement Award for consistently exceeding performance objectives.
Helped clients to better use and manage various complex software products such as Central Fill, Workflow, PDX and Enterprise pharmacy systems (EPS), including performing hands-on training at their locations.
Surveyed customers to enhance design and relayed feedback to programmers, designers and specialists.
Consultant and Trainer (2004-2009)
Demonstrated excellent oral presentation and product education skills while training customers, corporate and store-level staff on how to use software via demonstrations.
Created easy-to-understand training materials and documents to support training initiatives.
Installed and troubleshooted hardware and also resolved issues with software.
Education and Training
Associate of Arts (AA), Weatherford College
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