Yyyyyy x. yyyyyy

Reliable and high-achieving CEO with many years of proven managerial and administrative expertise in the healthcare sector. Demonstrated ability to make an impact in each measured leadership capacity. Skilled in strategic planning, operations management and critical thinking. Fosters positive client relations to deliver the utmost in quality customer service. Adept as it pertains to working with individuals and groups at all levels. Strategically plan, allocate and administer budgets to maximize use of resources, control costs and optimize bottom-line profits Strengths include training and development, relationship building, market penetration, P&L, cost control, procurement, vendor relations, project management and negotiation. Liaise well with leadership at all levels. Now seeking a challenging new operations management role that will allow for ongoing use of skills.

         Created the Pre-Certification Departments that manage 30K appointments each month (Borland)

         Provided office personnel with the opportunity to be more staff-focused by standardizing all call and pre-certification processes (Borland)

         Devised a centralized Scheduling Department that replied to as many as 25K incoming calls a month, a notable increase from the former 7K figure; also track inbound calls, average call times, maximum call times, accepted/answered calls, abandoned calls, maximum queue times and Agent success (Borland)

         Implemented the use of xxxxxxex hours across departments; increased productivity with fewer FTEs (Borland)

         Provided high-caliber products and related training; offered clients several benefits e.g. reduced thefts and moonlighting incidents and increased clients productivity by up to 25% (Xxxxxxeetboss)

         Drove operations for the department that unfailingly earned the highest grades during Naval administrative inspections

         Recurrently acknowledged for first-class performance; successfully drove complex legal cases for the Navy

         Automated processes that saved time and expenses but also increased accuracy; developed an aircrew logbook reporting system via Excel that allowed Pilots to enter data and generate reports (U.S. Navy)

BORLAND-GROOVER CLINIC 2003 - 2016

Executive Director of Operations

         Oversaw daily functions for a gastroenterology practice that served patients in the Xxxxxx metro; earned as much as $120M a year; directly reported to the company CEO

         Catered to patient populations in both North and South Xxxxxx, with over 26 offices and seven hospital locations

         Engineered tactical visions involving operations, P&L management, program coordination and procurement of new forms of technology

         Directed over 500 employees across 26 clinics; eventually grew the practice from 30 Gastroenterologists to over 70

         Drove consistency in all physician/facility use and devised schedules for two single specialty Surgery Centers

         Fueled positive staff development efforts, as well as fruitful business development/retention initiatives, adoption of effective customer service standards, and attainment of full bottom line/profit

         Crafted long-term plans that honed in on the use of future needs and services; also prepared cost-benefit analyses for various business units and facilities

         Developed and centralized the Data Entry Department; entered up to 330 system reviews monthly

         Created and consolidated the Health Information Specialist Department; scanned over 60K pages a month and launched a new $1M Electronic Medical Records System.

         Managed a $300K technology implementation for Kronos Human Resources software; helped in establishing overtime accountability and reduced labor costs by as much as 20%

         Restructured departments in need of process improvements; introduced policies and protocols to ensure xxxxxxuid, seamless and successful operations

         Crafted important paperwork, including a Referring Physician form, Performance Evaluations and others

         Implemented various items including a salary line, overtime policy, operational standards and the like

XXXXXXEETBOSS GLOBAL POSITIONING SYSTEMS, INC. 1999 - 2001

General Manager/Dealer

         Directed operations and drove sales for a $7.5M xxxxxxeet management solutions provider that serviced thousands of companies nationwide that ranged in both size and scope

         Ran business that combined GPS-based tracking data and proprietary software into singular product that monitored the locations and activities of xxxxxxeet vehicles, thus boosting efficacy and throughput

         Completed cash basis accounting, forecasting, budgeting, market evaluation and data collection

         Facilitated informative product presentations to prospective clients; maintained quality assurance at all times to iterate to prospects the importance of quality services to the company

Yyyyyy x. yyyyyy

General Manager/Dealer, Continued

         Recruited, trained, developed and supervised a dedicated team of 15 Sales Representatives, Technicians and office staff

         Played a key role as a member of several Xxxxxx business associations

         Worked tirelessly to eliminate the incidence of idle time; fueled high speeds and eliminated unnecessary trips, thus decreasing customers fuel bill by as much as 40%

         Personally established and updated a customer database that contained over 2K contacts

U.S. NAVY 1988 - 1996

Legal Manager

         Supervised the Command Legal Department at USS Monterey, Supreme Allied Commander Atlantic, Fighter Squadron 32 and USS Eisenhower

         Guided, mentored and managed 10-12 service members at a time

         Chosen during a competitive selection process to attend college full-time while receiving full Navy pay

Information Systems Security Officer

         Drove daily operations for the Command IS Security Program; included maintaining all IS hardware and software

         Directed all command PCs that contained COSMIC Top Secret material; also made certain that all IS facilities were secure and delivered related trainings to division staff

         Evaluated all system activity and carefully maintained Top Secret Security Clearance throughout tenure

         Attained status as the most junior service member to earn certification as a Surface Warfare Specialist, a yearlong process in total

Served as a full-time student for M.B.A. studies from 2002 2003, which included global studies in London and Scotland; also studied full-time for B.A. from 1997 1998

Master of Business Administration, Management, University of North Xxxxxx

Bachelor of Arts, Social Psychology, Virginia Wesleyan College

Member, American College of Medical Practice Executives

Member, Medical Group Management Association

National Defense Service Medal, U.S. Navy

Southwest Asia Service Medal, U.S. Navy

Sea Service Ribbon, U.S. Navy

Armed Forces Service Medal, U.S. Navy

Meritorious Unit Commendation, U.S. Navy

Yyyyyy x. yyyyyy

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

• I am a dynamic and focused Operations Manager with proven expertise in making an impact in each supervisory capacity I ve taken on. I have expertise in both the civilian and military sectors

• I consider myself exceptionally skilled in the areas of strategic planning, project management and P&L management, among others. Additionally, I work hard to foster positive client and stakeholder relations in order to deliver quality service at all times.

• With my most recent employer, the Borland-Groover Clinic, I developed a Pre-Certification Department that manages as many as 30K appointments each month. In this role. I managed over 500 employees across 26 clinics and eventually grew the practice from 30 Gastroenterologists to over 70. Additionally, I managed a $300K Kronos implementation that helped to foster accountability for overtime and reduced labor costs by up to 20%.

• My work history also includes eight years of award-winning experience in the U.S. Navy. During my tenure while stationed in Virginia Beach, I was selected during a competitive process to attend college full-time while receiving full Navy pay. I also attained a status as the most junior service member to earn certification as a Surface Warfare Specialist, a yearlong process.

• Outside of the longstanding and impressive management history detailed on my resume, I also engaged in M.B.A. and B.A. studies full-time across both degree programs. Furthermore, I remain involved in professional organizations including the American College of Medical Practice Executives and the Medical Group Management Association.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume