General Manager ~ Director ~ Vice President

Track record of success in driving multi-million dollar revenue operations

to maximize sales and profits through decisive, results-driven leadership

Effectively drive broad facets of business operations ranging from sales, complex account management, contracting, and customer service through human resources, administrative and P&L ~ Dynamic communication, consultation, presentation, negotiation, and relationship building skills ~ Talent for defining and implementing strategies to generate new business, develop existing clients, expand revenue streams, and maximize competitive leveraging ~ Excel in hiring, training and directing top-performing executive, management, sales, technical, and support teams; hands-on, motivating leader who creates a collaborative teamwork environment ~ Expertise in coordinating and steering operations to optimize use of resources, control costs, improve productivity/efficiency, and boost profitability

Key Achievements

  Led West Region to surpass $52M annual sales plan; 2015-2016

  Ranked #1 Sales Director and awarded President s Club, 2014

  Achieved 148% of sales goals along with 138% of install and 102% of retention goals, YTD July 2014

  Promoted to Regional Director in charge of $40M total revenue with full P&L accountability; 2012

  Grew revenue 15% and achieved 102% of revenue plan; FY 2010

  Captured 2 of largest sales contracts in Pacific Region at $100K+ each; XO Communications

  Steered 5-year contract renewal of largest customer in Pacific Region; XO Communications

  Consistently achieved 99% of YTD revenue plan; 2006-2010

  Negotiated $90M 5-year contract with company s largest customer; Qwest Communications

  Led Top Performing Sales Region, attaining 108% of plan; 2004

  Spearheaded execution of 80+ contracts generating $600M+ in annual revenue; 2002-2004

  Steered top-producing Corporate National Account region, achieving 108% of $125M plan; 2002

  Generated $170M in contractual revenue; 2002

  Earned 2 National Directors Awards for outstanding revenue performance and leadership; 1994-1999

  Recipient of 10 MCI Quarterly Masters recognitions for dynamic sales and performance; 1994-1999

  Attained 107% of Cumulative Revenue Plan for 5 consecutive years; 1994-1999

  Designed and implemented Successful Major Account Sales Strategy model adopted by MCI

Landmark Dividend-El Segundo, CA 2015-2016

Senior Vice President

  Recruited to drive strategic direction for West Region Origination team, with direct accountability for managing 2 Regional Vice Presidents and 23 Vice Presidents of Acquisition along with multi-million dollars in revenue production

  Steered overall sales process, including establishing optimal metrics and reporting

  Designed and executed aggressive sales plan supporting immediate and long-range profit goals

Level 3 (fka TW Telecom)-Irvine, CA 2013-2015

Sales Director

  Initially recruited by TW Telecom to build new team supporting launch of new fiber-based expansion plan, successfully training and developing staff to create top overall performing team within 1-year time frame; subsequently retained as Sales Director after acquisition by Level 3 in January 2015

  Led team of Orange County Sales Executives to surpass sales, install and revenue targets by developing and executing effective sales strategies and initiatives, delivering quality training and providing motivating leadership

  Strategically developed and implemented business plans targeted toward driving growth, boosting market penetration and maximizing sales production while delivering world-class customer service

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XO Communications-Santa Ana, CA 2010-2013

Regional Director; 2012-2013

  Promoted to oversee Orange County/Inland Empire/San Diego and Phoenix operations, with personal accountability for $40M revenue plan and full P&L responsibility

  Effectively trained, developed and led team of 4 Regional Managers as direct reports as well as indirectly oversaw 20 representatives to ensure optimal revenue performance

  Additionally provided ongoing guidance and support to technical and customer service teams

General Manager; 2010-2012

  Oversaw broad-scope operations for $34M annual revenue Pacific Region, spanning direct and indirect sales channels through P&L

  Directed team of 20 Sales Managers and Associates while concurrently leading and partnering with Customer Service and Technical teams to maximize results

Qwest Communications-Irvine, CA 2005-2010

Director of Global Accounts

  Recruited to build new Global Account program targeting 51 Fortune 1000 accounts in Southern CA

  Strategically hired 8 new Global Account Managers from Tier 1 provider competitors and coordinated/facilitated collaboration amongst Technical, Service and Implementation organizations to create a high-performance team

MCI-Santa Ana, CA 1983-2005

Director of Services; 2004-2005

  Promoted to direct sales, customer service and system engineers for WAN/LAN/Security and Hosting sales across 15 Western states

  Drove business growth to build staff from 21 to 40 team members within a 9-month time frame

Regional Account Strategic Director; 2002-2004

  Spearheaded most complex contracts in MCI s Global Account West Region and directly interfaced with customers, business development, legal, and global account teams to achieve objectives; developed and boosted team collaboration across internal MCI organizations

  Successfully developed and launched weekly Big Hits Call program focused on driving progress and executive collaboration in major contract negotiations; substantially boosted bottom-line performance

Regional Director, WorldCom; 1999-2002

  Selected to take over Corporate National Accounts for West Region, with full-scope accountability for all sales, marketing, customer service, and technical service for WorldCom s largest clients across a 7-state Western region

Branch Sales Director; 1994-1999

  Promoted to develop and lead corporate Mega Branch focused on large and mid-market customers in Orange in San Diego counties; in charge of 150 management through associate staff and $150M in annual revenue

Senior Manager of Major Accounts; 1992-1994

  Assumed responsibility for Orange County and San Diego County major domestic customers; effectively built and directed a high-performance team of 10 Major Account Reps

Branch Manager, 1988-1992

District Sales Manager, 1986-1988

Full Line Sales Manager, 1985-1986

National Account Manager, 1984-1985

Full Line Sales Rep, 1983-1984

BS, Marketing, California State University-Long Beach

Mentor, Student Center for Professional Development Program, Cal State University-Long Beach

Greeter, Seacoast Church