Yyyyyy x. yyyyyy

Seeking management opportunity in the Telecommunications / Fiber Optic Industry

Program / Project Management ~ Multi-Site Operations ~ Risk Assessment & Mitigation

Collaboration ~ Team Development & Leadership ~ Change Management ~ Client Relations

         Strong project management experience with the ability to identify requirements, create project plans, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and budget parameters.

         Excel at interfacing with key stakeholders to control risks and propel forward-moving efforts.

         Well-versed in change control/management, quality assurance, forecasting, status reporting, strategic planning & analysis, and issue resolution.

         Proactively regular procedures and best practices to eliminate unproductive processes and achieve timely and quality-driven implementation/deployment efforts.

• Adept at partnering with individuals from other disciplines, functional areas, and departments to facilitate and ensure successful project outcomes.
• Outstanding leadership talents include hiring, training, mentoring, coaching, motivating, and direction.

         Equally keen business and technical acumen, and highly regarded for resilience and integrity.

• Proficient at building and nurturing client relationships that result in significant revenue and profitability growth.

         Exceptional versatility spans operations, program management, human resources, strategic planning, budgeting, and contract management.

         Successfully completed PMP course provided by the Project Management Institute.

Genesis Network Global Services, San Antonio, TX, 2015 to Present

Program Manager

         Spearhead ramp-up operations for Google Fiber last mile deployment initiative which yielded $3.3M from a single market resulting in securing three additional markets.

         Delegate tasks to 15 direct reports including Market Operations Manager, Engineering Manager and Construction Manager, as well as 12+ contractors with a constant focus on risk management, P&L optimization, and expense control.

         Effectively direct teams throughout aerial and underground plant infrastructure deployment within new and existing single family units, multi-dwelling units, and small-medium size businesses multiple tenant units.

         Draw upon polished organizational skills to proficiently oversee program goals, scope, schedules, budget, RFIs, RFPs, vendor resources, procurement, and change orders across multiple sites concurrently.

         Document production and quality metrics in reports, and establish scalable tools and processes to monitor all aspects of contractor performance.

         Join forces with cross-functional teams including seamlessly coordinating all project activities, resource requirements, and business goals.

         Facilitate regular meetings with stakeholders, directors, and executives to discuss forecasts, expectations, progress and status, while ensuring constant adherence to quality control and assurance criteria.

Genesis Networks Integration Services, San Antonio, TX, 2011 to 2015

Project Manager, Telecommunications

         Championed multiple projects encompassing legacy voice systems, VoIP, and network monitoring and management for large OEMs.

         Leveraged exemplary technical acumen to plan, coordinate, and supervise procurement efforts, vendor relationships, and configuration of telecommunication systems.

Continued ►

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Professional Experience continued

Genesis Networks Telecom, San Antonio, TX, 2010 to 2011

Regional Manager

         Orchestrated all facets of ramp-up for AT&T U-verse Garage Attendant services solution deployed across 85 garages in Southwest region.

Comprehensive Logistics, Austintown, OH, 2006 to 2009

Corporate Human Resource Manager / Talent Acquisitionist

         Provided influential leadership to 10 local and regional Human Resource Managers/Supervisors serving over 25 locations and over 700 employees (exempt, non-exempt, union and non-union).

         Advised management on HR issues such as employee relations, counseling, performance management, dispute resolution, employment law, disciplinary actions, terminations, and annual compensation planning for merit increases.

         Streamlined process flow and work instructions in alignment with continuous improvement model.

         Independently governed talent acquisition function across all business units, authored job descriptions, and assembled employee handbook.

         Partnered with executive management to determine and execute recruiting strategies for company start-ups, ramp-ups, and launches across multiple sites.

         Applied sharp negotiation skills to slash temporary agency fees by up to 50%.

Lee Industrial Contracting, Pontiac, MI, 2004 to 2006

Office / Operations Manager

         Steered the complete spectrum of administrative operations for company president while directing team of 12 in accounting, HR, payroll, purchasing, clerical, collections, and marketing functions.

         Contributed well-honed HR expertise toward coaching, counseling and evaluating staff, handling benefits inquiries, adjusting salaries, and enforcing top-notch personnel performance.

         Proactively standardized office policies to increase productivity and cost containment.

         Approved payment of invoices, performed job tracking, scrutinized job profitability, ad verified purchase orders.

Financial Insurance Agency, Troy, MI, 2001 to 2004

Office Manager / Account Manager

         Aligned and mobilized team of four by efficiently supporting and directing daily operations involving group/individual enrollments, account changes, and policy terminations

         Diligently ensured rigorous regulatory and corporate compliance in all customer activity.

         Produced reports, administered accounts, and fostered strong client relationships, vital to maximizing loyalty and retention.

Hamilton Contract Services / Macomb Carpentry Ventures Bloomfield, MI, 1996 to 2001

Office Manager / Human Resource Generalist

         Directed full-scope human resources operations and payroll for 1,200 employees (union/non-union) including Direct Deposit, W2s, and 1099s.

         Exhibited excellent financial management talents in controlling A/P, A/R, job costing, general ledgers, and month-and year-end union reports.

         Administered employee insurance benefits for medical, dental, Life/AD&D, STD, LTD and 401k, recruited and screened job applicants, performed background checks, and decisively hired qualified candidates.

         Methodically investigated and resolved employee relations issues to avert risk to company and achieve optimal outcomes.

Microsoft Office, Microsoft Project, Oracle, Primavera P6, QuickBooks, ABRA, Ceridian, Great Plains,

WebEx, Google GVC, Google Sheets, VoIP