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Yyyyyy x. yyyyyy

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Career Profile


Dedicated and accomplished Strategic Leader with 8+ years of experience and a solid track record of achieving exceptional levels of productivity along with a demonstrated background in improving efficient business operations and managing daily administrative tasks. Equipped with significant management/administrative experience which includes a background in developing procedures, diffusing escalated customer service situations, and analyzing internal metrics. Able to successfully identify operational inefficiencies and lead large-scale special projects.


Key Competencies


Customer Service/Support Sales/Merchandising Operations Management MS Office Suite

Workforce Planning Staff Management Conflict Resolution Report Generation

Vendor Management Attention to Detail Process Improvement Strategy Development


Professional Experience

State Farm Insurance, Warner Robbins, GA                                                       July 2016-Present

Customer Service Specialist  

  Direct day to day administrative functions within a fast-paced call-center environment with a concentration on increasing productivity and customer satisfaction

  Generate daily checklists and assign daily tasks to customer service team members, monitor productivity levels, and update customer files/documentation

  Utilize superior communication and interpersonal abilities to diffuse escalated customer service situations in addition to scheduling customer follow-up calls  


Best Buy Inc., Savannah, GA                                                                           February 2015-May 2016

Computer Sales Associate

  Coordinated various customer service functions within a retail store environment which required greeting incoming customers and processing customer transactions

  Provided comprehensive training to new team members, handled customer returns, and made appropriate product recommendations based on customer needs


Tybee Vacation Rentals, Tybee Island, GA                                   January 2013-February 2015

Property Care Inspector

  Managed logistical operations within the organization which included completing detailed property inspections and verifying move in readiness

  Reviewed maintenance needs and completed work, successfully managed time effectively, and supported special projects as needed


Yyyyyy x. yyyyyy

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Professional Experience Continued:

Mountain Express Oil Company, Woodstock, GA                                  May 2009-August 2012

Gas Station Attendant/Assistant Manager

  Directed daily operations within a retail environment which included processing customer transactions, created employee schedules, and training staff members

  Played a lead role in closing out accounts, balancing cash drawers, and monitoring the deposit of funds on a regular basis

  Handled merchandising and product inventory tasks in addition to scheduling vendor visits on a regular basis




Bachelor of Arts, Business Economics, Armstrong State University, Savannah, GA


























Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership roles within a variety of industries with experience in developing innovative operational strategies, providing comprehensive training/coaching to others, and handling merchandising functions. In addition, I have strong experience in reviewing and diffusing escalated customer service situations.  


To complement my professional experience, I also possess an impressive educational background which includes a Bachelor of Arts in Business Economics.        


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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