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Yyyyyy x. yyyyyy

- 505 145 Pl ne Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Marketing ▪ HR ▪ Communications

Qualifications Profile


    Self-assured and results-driven communicator and administrator with more than 6 years providing customer service, relationship management, and multichannel communications mostly in the local government and healthcare sectors.

-    Proven dedication to building process efficiencies in administration and lasting professional relationships that expand the customer base and drive the business to achieve service quality advantages in target markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve marketing and administrative work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise


    Product Branding & Positioning

    Marketing Communications

    Service Quality Management

Business Operations Management

    Logistics & Inventory Management

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Inter-Office Coordination

    Project/Program Management


    Policies & Regulatory Compliance

    Time & Meeting Management

    Personnel Administration

    Organizational Development

    Employee Relations Management

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Apps: Canva Graphics Design

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),

    Internet: Web Research, Social Networking, & MS SharePoint Online Collaborative Computing


Professional Experience


City of Xxxxxx,Ÿ Xxxxxx, XXXXXX

Front Desk Administrative Associate Jul 2010 Present

    Provide Inventory, logistics, and staffing support for corporate events, using Excel and create event axxxxxxreness, market reach, and create logs and documents, while serving as a Receptionist for multiple community centers within the city.

    Resolved customer issues while overseeing HR support in training/mentoring new employees and providing them with needed information and resources to complete their tasks and job expectations.

    Conduct 40-50 calls daily to boost member sales growth, using CLASS softxxxxxxre for the Parks and Community Services in administering to members and managing registrations.

    Provided cash management and administrative support in managing office operations.


Puffin Island, LLC Bellingham, XXXXXX

Developmental Disability Advocate, Home Care Provider May 2015 Feb 2016

    Provided quality living services to people with developmental disabilities in their own homes, managing and coordinating support services that enabled medically and physical handicapped clients to participate in community life, maximizing on inclusive and diversified settings to achieve optimum measures of independence and fulfillment.

    Documented the implementation and progress of client s individualized care plan using agency softxxxxxxre.


Education & Credentials


    WESTERN XXXXXX UNIVERSITY Bellingham, XXXXXX (Expected: Aug 2017)

B.A. in Multidisciplinary Studies, Concentration: Communication in Education


Associates in Arts, Transfer Degree

Professional Training & Certifications

    Certification in CLASS, State of Xxxxxx Community Options Program Entry System (COPES)

Axxxxxxrds & Recognition

    Recognized for outstanding customer services and rexxxxxxrded by being denoted Employee of the Month in 2013

Professional Affiliations

    Member: The Whatcom Beer and Wine Foundation

Organize community-based fundraising events, gaining community sponsorships in programs that include raffle items and build an event marketing plan harnessing both traditional and social media marketing channels

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