• Visionary Healthcare Executive who can rise above challenges to increase revenue, streamline processes, improve services, and drive winning outxxxxxxmes, and offers an Emergency Services background across multi-site facilities.
• Top Performer who boasts of xxxxxxmmendable acxxxxxxmplishments and career results, and who can make decisions to reflect positively on operations in alignment with a facility s vision and goals to attain a xxxxxxmpetitive advantage.
• Excellent Xxxxxxmmunicator who accurately assesses evolving healthcare trends and medical statistics to further grow a facility s xxxxxxmmunity presence while building synergistic relationships and xxxxxxllaborating among administrators, teams, patients, and the public and leading a quality-focused medical staff by example and with integrity.

Director of Emergency Services

  Utilize broad sxxxxxxpe of industry knowledge toward directing services of two provider-based, free-standing ERs, including leading all facets of Nursing, Paramedics, Unit Secretaries, Laboratory, Radiology, EVS, Security, Registration, Customer Service, Project Development and Management, Marketing, and Xxxxxxmmunity Outreach.

  Administer all fiscal operations, including acxxxxxxunting, budget planning, expenditure authorization, service rates establishment, and financial reporting xxxxxxordination, along with maintaining strict xxxxxxmpliance to key regulations.

  Proactively promote excellence in leadership and healthcare services by directly recruiting, supervising, and evaluating the work of a top-performing team of medical, nursing, technical, clerical, service, maintenance, and other staff, including directing training and developing and implementing organizational policies / procedures.

  Develop and implement organizational policies and procedures for the facility and / or unit, including inspecting facilities and rexxxxxxmmending building and equipment modifications to ensure emergency readiness / xxxxxxmpliance.

  Reduced the turnover rate to a xxxxxxmbined 13%.

  Led availability of helmet testing services for children.

  Achieved a decrease in metrics related to wait time in the ER.

  Improved staff satisfaction by implementing xxxxxxmputerized scheduling.

  Achieved a door-to-doctor average arrival to greet patients of 4 minutes.

  Rexxxxxxgnized for services achieved within the Top 10% of patient satisfaction.

  Generated month after month of xxxxxxntacted >75% discharged patients as follow ups.

  Improved existing relationships with local EMS / Fire to result in a substantial return to business.

  Established facility s presence at xxxxxxmmunity s Food for Hope, Thornton Fest, and Westy Fest.

  Implemented outpatient procedures by creating a revenue of $12,000+ monthly with current staff use.

Director of Emergency Services

  Strategically steered high-volume Emergency Services operations for this department handling 20,000+ annual visits, including promoting Studer Initiatives, Xxxxxxmmunity Outreach, and EMS Outreach efforts while directing all facets of facility planning / analysis, budget management, procedural xxxxxxmpliance, and marketing.

  Rexxxxxxgnized as a goal-driven Director of Society of Chest Pain Centers.

  Served as Director of NICHE (Geriatric Certification 1 of 6 in the State of Indiana).

  Selected to serve as Interim Director of Laboratory, Interventional Radiology, and Radiology.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Emergency Services Director ￨ Stroke & Chest Pain Director (2012 2013)

  Applied strong leadership talents toward directing a fast-paced Emergency Department with 40,000+ annual visits, including facilitating Studer Initiatives and promoting EMS and Xxxxxxmmunity Outreach to meet objectives.

  Maximized use of healthcare resources to achieve goals by handling all facets of scheduling and payroll efforts.

  Developed and administered enhanced training of medical, nursing, and physical plant staff.

  Expanded health programs / services promoting research, rehabilitation, and xxxxxxmmunity health.

Charge Nurse (2011 2012)

  Delivered quality-focused nursing by accurately observing patients and charting and reporting changes in patients xxxxxxnditions (e.g. adverse reactions to medication / treatment), along with monitoring and rexxxxxxrding vitals.

  Accurately administered prescribed medications or started IV fluids, including noting times and amounts on charts.

  Led targeted supervision of Nurses Aides or Assistants, Nurses, and Paramedics in meeting care goals.

Registered Nurse Emergency Services (2009 2011)

  Expertly evaluated patients vital signs and laboratory data to determine required emergency intervention needs, and prioritized nursing care for assigned critically ill patients based on assessment data and identified needs.

  Xxxxxxllaborated with teams to develop and revise treatment plans per needs and assessment data.

Phlebotomist (2002 2009)

  Optimized healthcare operations by xxxxxxmpiling and / or rexxxxxxrding medical charts, reports, or xxxxxxrrespondence, including transmitting xxxxxxrrespondence as necessary, answering multiline phones, and handling email / mail / fax.

  Accurately entered all patient, specimen, insurance, or billing information, and performed hospital admissions.

  Facilitated efficient blood draws, performed saline flushes, and dispensed of antixxxxxxagulant drugs (e.g. Heparin) through intravenous (IV) lines in acxxxxxxrdance with licensing restrictions and under the direction of physicians.

  Personally trained new medical personnel in phlebotomy and / or laboratory techniques.

Master of Business Administration Healthcare

Bachelor of Science in Nursing

Associate of Science in Nursing

Member, Healthcare Executives Network

Member, Westminster Chamber of Xxxxxxmmerce

Member, American Xxxxxxllege of Healthcare Executives

Date

Hiring Agent Name

Xxxxxxmpany Name

Address

City/State/Zip Xxxxxxde

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your xxxxxxmpany, and can offer cross-functional expxxxxxxnce in Emergency Services, Healthcare Operations / Administration, Multi-Facility Management, Team Building / Training, Strategic Analysis / Planning, Trends Tracking, Budget Planning, and Xxxxxxmpliance. I am also well-versed in Program Development, Policy / Procedure Development, Process Optimization, Systems Evaluation, and Xxxxxxmmunity Outreach, among other areas. To xxxxxxmplement my background, please note that I attained a Master of Business Administration Healthcare and s Bachelor of Science in Nursing from Indiana Wesleyan University, as well as an Associate of Science in Nursing from the University of Saint Francis.

Currently, as the Director of Emergency Services for North Suburban Medical Center, I expertly lead two provider-based, free-standing ERs, including managing all facets of Nursing, Paramedics, Unit Secretaries, Laboratory, Radiology, EVS, Security, Registration, Customer Service, Project Development and Management, Marketing, and Xxxxxxmmunity Outreach. Within this role, I administer all fiscal operations, including acxxxxxxunting, budget planning, expenditure authorization, service rates establishment, and financial reporting xxxxxxordination. I also direct team recruitment, training / development, and supervisory efforts while developing and implementing solutions-generating organizational policies and procedures to xxxxxxntinually improve facility success and patient outxxxxxxmes.

A sampling of my achievements include:

  Reducing the turnover rate to a xxxxxxmbined 13%.

  Achieving status within the Top 10% of patient satisfaction.

  Achieving a decrease in metrics related to the ER s wait time.

  Achieving a door-to-doctor average arrival to greet patients of 4 minutes.

  Generating month after month of xxxxxxntacted >75% discharged patients as follow ups.

  Improving existing relationships with local EMS / Fire to result in a substantial return to business.

  Establishing facility s presence at xxxxxxmmunity s Food for Hope, Thornton Fest, and Westy Fest.

  Implementing outpatient procedures by creating a revenue of $12,000+ monthly with current staff use.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional expxxxxxxnce.

I look forward to hearing from you, and thank you in advance for your careful xxxxxxnsideration.

Sincerely,

Yyyyyy x. yyyyyy