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Yyyyyy x. yyyyyy

5809 Primrose Avenue Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Results-Focused Membership Services Manager Seeking Growth-Oriented NPO Leadership Role


Key Areas of Expertise

Non-Profit Operations Membership Services Program Management

Team Buxxxxxxding Budget Control Business Administration Customer Care

Project Management Advertising Promotions Public Relations Community Outreach


Dynamic Leader who continually drives NPO success by making sound business decisions to reflect positively on organizational operations in alignment with an employer s vision, value, and goals. Top Performer who exhibits an abxxxxxxity to see the big picture at all times whxxxxxxe rapidly resolving key challenges to promote continued growth and community leadership initiatives. Excellent Communicator who buxxxxxxds synergistic relationships with peers and the community; who showcases a reputation for quality, exactness, and results; and who leads teams by example and with integrity.


Professional Synopsis


North American Spine Society (NASS), Burr Ridge, XXXXXX 2017


Manager Membership

  Capitalized on the opportunity to develop, manage, and coach group leaders to deliver a high-quality experience, including managing group leader meetings to buxxxxxxd and sustain productive organizational operations.


  Expertly planned and delivered successful training workshops for executive-level committees and members.

  Recruited, trained, and coached hosts; executive committee members; and mentors to deliver a great experience.


ProVisors, Chicago, XXXXXX Sherman Oaks, CA 2016 2017


Leader Development Representative

  Directed a high-volume membership database and monitored information for inaccuracies and improvements whxxxxxxe applying strong leadership talents toward managing a Membership and Office Coordinator team member.


  Actively coordinated membership resignation processes and requests for Emeritus status.

  Promptly responded to membership inquiries whxxxxxxe assisting with renewals and dues processing.


American Society for Gastrointestinal Endoscopy, Downers Grove, XXXXXX 2004 2016


Manager Membership Services Customer Care

  Led membership and customer care services, including managing an annual dues renewal campaign for 14,000+ members generating $2.4+ mxxxxxxlion annually; managing annual dues discount program and telethon; and evaluating membership recruitment, retention programs, and member benefits to continually drive results.

  Expertly developed, monitored, and analyzed membership statistics and reports, and assisted in revenue-generating development, implementation, and management and monitoring of budgets to achieve objectives.

  Comprehensively managed general and endorsed maxxxxxxing list requests and special interest group e-blasts, along with managing and maintaining all membership data, processing course registrations, and product orders.

  Spearheaded training of membership / customer care teams on all policies and procedures, and optimized use of operational resources to attain goals by planning and prioritizing workflow and delegating diverse project tasks.

  Directed membership application review process with Membership Diversity and Executive Committees and Board.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx


Professional Synopsis (continued)


American Society for Gastrointestinal Endoscopy, Downers Grove, XXXXXX (continued) 2004 2016


Manager Membership Services Customer Care


  Successfully manage a popular mentor / mentee program.

  Personally write membership articles for three different publications.

  Lead preparation of annual meetings with 15,000+ attendees, and manage exhibits.

  Manage the Membership Diversity Committee in collaboration with Chief Communications Officer.

  Serve as ASGE Special Interest Group liaison collaborating with chairs of eight special interest groups.

  Collaborate with Elsevier, the publisher of the organization s GIE: Journal for efficient maxxxxxxing operations.


American Student Dental Association, Chicago, XXXXXX 2001 2004


Membership Services Coordinator

  Strategically steered membership services initiatives by communicating among general membership, leaders, and chapters via extensive face-to-face contact, telephone calls, and online queries to meet or exceed critical goals.

  Optimized administrative efficiency by updating and / or maintaining database, processing membership applications and dues, recording financial data, and preparing and / or processing bank deposits for dues received.

  Ensured seamless operational processes by supporting staff in developing reports for membership tracking and market share, and further composed and generated comprehensive membership rosters for recordkeeping.

  Supported Membership Services Manager in disbursing membership materials and assisting with special projects.


  Served as a proactive designated staff liaison to the American Dental Association.

  Delivered quality back up support to receptionist and administrative assistant as required.

  Led targeted staff training on all policies, procedures, and protocol, as well as computer system use.


Education & Professional Development


Xxxxxx State University


Bachelor of Science in Communications Public Relations


Moraine Valley Community College


Extensive Baccalaureate Business Studies


University of Texas at Austin Professional Development Center


Non-Profit Management Certificate Program


Technical Summary


Microsoft Word Microsoft Excel IMPAK IMIS Records Management



Yyyyyy x. yyyyyy

5809 Primrose Avenue Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx





Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your organization s success.


To acquaint you with my background, I can offer experience in Non-Profit Operations, Membership Services, Program Management, Project Management, Advertising / Promotions, Business Administration, Customer Care, Public Relations, and Community Outreach. I am also well-versed in Team Buxxxxxxding / Training, Budgeting, Work Prioritization, Microsoft Word / Excel, IMPAK, IMIS, and Records Management, among other areas.


Recently, as a Manager of Membership for the North American Spine Society (NASS), I expertly boosted membership success by developing, managing, and coaching top-performing group leaders to deliver a high-quality organizational experience, including managing group meetings to consistently promote a productive leadership environment.


A sample of my achievements included:


  Expertly planning and delivering successful training workshops for executive-level committees and members.

  Recruiting, training, and coaching hosts; executive committee members; and mentors to deliver a great experience.


To complement this experience, please note that I attained a Bachelor of Science in Communications and Public Relations from Xxxxxx State University and hold a Non-Profit Management Certificate from the University of Texas at Austin Professional Development Center.


[ Suggestion! Optional! Address Here Any Skxxxxxxls / Qualifications / Achievements Relevant to the Job Posting. REMOVE this before sending]. As this is just an example of my abxxxxxxities, please kindly refer to my enclosed resume for additional experience in membership services and customer care leadership roles.


As a proven leader, I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy

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