Experienced Restaurant Management Professional seeking to utilize relevant experience with multi-unit restaurant organizations in a challenging General Manager assignment

Operational Management ~ Sales ~ Marketing ~ Advertising ~ Event Development ~ Unit Management Training ~ Menu Oversight ~ Front-/Back-of-the-House Management ~ Personnel Hiring/Training ~ Team Building ~ Budgetary Management/COGS Control ~ P&L Audits ~ Action Plan Implementation ~ Meet/Exceed Goals ~ Customer Service ~ Procurement

MS Word/Excel/Micros, Aloha POS System

  Associates Degree in Business Management; over 17 years of Restaurant Management experience

  Exceptionally knowledgeable in all aspects of directing activities of multi-million-dollar restaurant/bar units of large, multiple location organizations; highly skilled at driving revenue growth through use of innovative sales and marketing initiatives

  Particular strengths in developing and testing cutting-edge menus designed to continually provide clientele with inventive and original recipes and offerings; new products, once approved, are typically rolled-out for service at multiple restaurant units company-wide

  Continually employ expertise in blending financial and budgetary management with marketing/sales acumen; was successful in integrating cost control measures and utilizing focused advertising to book major events to gain 5% under-plan COGS

  Expert capabilities in managing front-/back-of-the-house activities; experience includes directing high volume scratch kitchen restaurant/bar, supervising work performance of 93 individuals, successfully producing $5.9M in average annual gross sales and consistently exceeding sales goals by 3% on average

General Manager

TKFO, Tempe, AZ 2015 - 2017

         For this high-energy, $4M annual revenue restaurant and bar unit of a 95-location, national restaurant organization, skillfully met comprehensive responsibilities for managing daily operations as well as utilizing strengths in marketing, advertising and sales to develop contracts for large events and drive revenue growth.

         Recognition by corporate management of work performance excellence as well as subject matter expertise in all facets of industry resulted in being selected to serve as Lead Trainer for all new franchise unit General Managers.

         Was additionally tasked with providing comprehensive oversight for all aspects of opening organization s flagship facility, including managing front- and back-of-the-house activities; oversaw staff hiring and training, implemented new restaurant systems, and developed new menus which, once approved, were rolled out and became standard fare at other 95 restaurant units within company.

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Restaurant Manager

Tommy Bahamas, Scottsdale, AZ 2014 - 2015

         Expertly managed day-to-day operations of this $6M annual revenue location, featuring a 100% scratch kitchen.

         For March 2015, skillfully brought total COGS to 5% under plan due to development/integration of multiple cost-controlling systems as well as instituting exceptionally aggressive advertising and marketing and writing contracts for large, convention-style reservations.

General Manager

Sutras, San Francisco, CA 2004 - 2014

         Successfully led this high-volume, scratch-kitchen restaurant/bar; managed work performance of 93 personnel, recorded an average of $5.9M in annual gross sales and exceeded sales goals by 3% on average for three consecutive years by implementing team operating systems and customer service/support procedures.

         Collaborated with large management team to direct daily operations; planned/executed large events, trained new employees, ordered all needed product, managed all facets of floor activities and skillfully executed array of P&L strategies.

Store General Manager and Trainer

Starbucks Coffee, San Francisco, CA 2000 - 2004

         Tasked by organizational executive management to work with under-performing units; conducted staff retraining and prioritized importance of providing highest levels of customer service and support to achieve unit operational excellence.

         Continually utilized exceptional strengths and expertise in team building, labor management and COGS control.

CS Production Institute

Associates Degree in Business Management, 2004