• Detail-oriented, self-motivated Professional possessing excellent administrative, organizational and customer service skills.
• Strong interpersonal communication skills, key to forming positive relationships, resolving inquiries and promoting products / services.
• Skilled in generating detailed reports and accurately recording / tracking customer information.
• Regarded for the ability to complete assigned tasks with utmost professionalism.

Belk, Charlotte, NC; Counter Manager 2015

• Exemplified strong interpersonal and customer service abilities throughout daily interactions with patrons.
• Accurately tracked and updated client information within database.
• Generated detailed reports to show progress and identify trends.
• Cultivated positive relationships with customers, team members and upper level management.
• Continually recognized for meeting and exceeding sales goals.
• Recognized multiple times as employee of the month.

Merle Norman, Pineville, NC; Assistant Manager 2007-2009

• Demonstrated strong leadership skills while simultaneously delivering excellent customer service.
• Responsible for accurate data entry and maintaining customer records.
• Utilized product knowledge to promote increased sales and resolve customer inquiries.
• Developed and implemented effective training processes; closely monitored employee performance.
• Enhanced overall customer experience by maintaining cleanliness and conducting thorough post sale follow up.

Style in Action, Toms River, NJ; Salon Manager 2005-2007

• Performed administrative tasks in a timely manner; responsibilities included data entry, payroll processing, scheduling and maintaining proper inventory levels.
• Strategically grew book of business by developing effective advertising and marketing campaigns.
• Delivered excellent service to customers in person and over the phone; resolved inquiries and promoted spa services.
• Reviewed financial reports for accuracy.

All Season Movers, Kearny, NJ; Customer Service Representative 1990-1995

• Demonstrated strong organizational and administrative skills; associated responsibilities including scheduling appointments, processing payroll, managing orders and overseeing billing.
• Used strong interpersonal skills to maintain open lines of communication with customers, management and third party companies.

Nina Sheers Delight, Iselin, NJ; Hairdresser 1984-1997

• Formed positive relationships with clients while continually growing book of business.
• Promoted sale of salon services and products to significantly increase revenue.

Computer Training, York Technical Collage, Rock Hill, SC; 2015

Completed extensive training on MS Excel, MS PowerPoint & Office.

High School Diploma, Cosmetology Training, Woodbridge Vo Tech, Woodbridge, NJ; 1994

PTA Recording Secretary