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Yyyyyy x. yyyyyy

4700 Clair Del Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000


Summary of Qualifications

  Accomplished debt negotiator with more than six years of valuable, hands-on collections experience.

  Consistently met or exceeded quality and collection objectives using winning, persuasive techniques.

  Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders such as clients and colleagues, including management.

  Proactively identified and resolved problems with clients and colleagues in real time.

  Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

  Strong knowledge of the Fair Debt Collection Practices Act (FDCPA) and general accounting principles.


Areas of Expertise


Account Management Foreclosure Review Loss Mitigation

Collections Skip Tracing Staff Training

Credit Counseling Negotiations Maintaining Compliance


Professional Experience

Collection Specialist, Cash Call Inc. Orange, CA Apr. 2012-Feb. 2016

  Excelled in a high-volume call center environment, working well independently as well as part of a team.

  Used skip tracing technology to locate customers with outstanding debts.

  Negotiated favorable payment terms with debtors after reviewing their financial and credit history.

  Displayed strong organizational skills to update the records of debtors.


Collections Specialist, Brachfeld Law Group El Segundo, CA Mar. 2005-May 2011

  Showcased expertise with skip tracing technology to pinpoint clientele with major, outstanding balances.

  Demonstrated excellent telephone communication skills to gain the trust, confidence and respect of debtors through listening, verbal communication and interpersonal skills.

  Persuaded debtors to make payments, and negotiated favorable payments.

  Maintained sound attention to detail and organizational skills to update records and files.


Quality Assurance Manager, Telezone Los Angeles, CA Apr. 2002-Mar. 2005

  Led enforcement of company compliance with regulations as mandated by the Federal Trade Commission.

  Displayed stellar communication and team building skills to train new hires on important regulations.

  Worked closely with upper management personnel regarding improving the quality of calls.


Education and Training


Bachelor of Business Administration (BBA), California State University, Fullerton; earned May 1997


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