4. CUSTOMER SERVICE - Without our client base and the huge volume of referrals you give us, we would not be able to SURVIVE! Our representatives are trained to go out of their way to make every client happy with their new resume. Our customer service department handles phone calls Monday-Friday from 9am - 6pm east coast time (U.S.) and our professional resume writing team responds to e-mails 7 days a week. E-mail us and you're always assured a prompt, courteous, and SATISFYING response! Please note that our full-time resume writers work varied shifts. Some work Monday-Friday during business hours while others may work night shifts from Saturday-Thursday. As such, a direct e-mail to your assigned writer will be answered promptly during that writer's regular work hours..
5. RATES - We offer reasonable and REALISTIC rates for resume writing services. A typical professional resume requires an expert to review, write, and critique for at least 3-4 hours. We are the only resume writing company in the WORLD who also employs a PROOFREADER to review each resume and make additional corrections (this requires nearly 1 more hour of labor). In sum, the AVERAGE resume project requires at least 3-4 hours worth of labor. This, of course, does not include revisions, q & a, etc. Now consider: How much would you expect someone who is an EXPERT at writing resumes to get paid per hour? $20 is the STANDARD hourly rate for certified resume writers but we pay an average of $22.50/hour to maintain a low turnover rate and a high quality expert staff. Next, figure that the average resume company pays approximately $20 in advertising to earn each customer AND has administrative costs to bear (office supplies, phones, client services, website, etc)... So how can some resume "companies" charge less than $90 for a base package..? They hire students, part-time writers, freelancers, and foreigners w/ less-than-perfect English writing
capabilities for rates below $10 per hour and you, the client, SUFFER as a result. IN FACT, NEARLY EVERY SINGLE MONTH, WE ARE HIRED TO RE-WRITE POOR RESUMES THAT OUR CLIENTS PURCHASED FROM "BARGAIN BASEMENT" COMPANIES!!!
Remember: Resume writing services are almost always tax-deductible. If you spend $119 here and write it off, you'll likely save $22-$35 on your taxes (depending on your bracket). Surely, at a net cost to you of only $75-$87, hiring a professional resume writer is likely to prove to be more than just "worth it." If you get the position you desire one week (or even one day) sooner than you would have otherwise, then you new resume will have paid for itself!