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Yyyyyy x. yyyyyy

- 105 Colwell Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service ▪ Human Resources ▪ IT

Qualifications Profile


    Self-assured, dynamic, and results-driven solutions provider and management professional with more than 13 years providing high-performance customer service, administration, website development, and operations support in the healthcare, media, technology solutions, and transport industries.

-    Proven exceptional passion for delivering outstanding administrative support and customer/user service, harnessing the advantages of IT systems in providing process efficiencies, cost leadership, and service quality advantages in highly demanding business functions.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and complex work issues even under stress.

    Versatile, flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

    Tactical & Operations Planning

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Project/Program Management

    Fiscal & Budget Administration

    Staff Supervision & Training

    Records & Document Management


    Website Development & Content Management

    Electronic Medical Records System

    OS: MS Windows (recent versions)

    Server/Network Admin: DHCP, STATIC IP Addressing, Firewalls, Anti-Malware. & Network Security

    Productivity Tools: MS Office (Word, Excel, & PowerPoint)


Professional Experience


Amcom Office Systems Coraopolis, PA Help Desk Analyst Oct 2015 Present

    Provided Customer Service in conducting on-site/remote printer support, assisting customers in resolving printing issues in an efficient, professional, and friendly manner.

    Provided systems administration support, collaborating with IT in assisting users on configuring client desktops and laptops, creating shared folders, network paths, installing print drivers, USB printers, firewall exclusions, network discovery, and sharing print drivers.


Web Site- Manager 2014 Present

    Managed website multimedia content development involving online presentation of a coffee-table book featuring unique Christmas cards, selecting the right media technology, images, videos, background, text, animation, Facebook link, while generating advertisement. (Web page currently down for redesign.)


Wheeling Academy of Law & Science Foundation Wheeling, XXXXXX Office Assistant Oct 2013 Aug 2014

    Supported the organization s mission to promote new authors, developing and administering website development focused on featuring and attracting aspiring young area authors.

    Provided systems maintenance support, supervising in-house and 3rd party providers in installing and maintaining desktops and mobiles, installing anti-virus software, and assisting users in configuring computer settings and sharing computing resources.

    Provided administrative and clerical office support, managing executive calendars, scheduling appointments and interviews, entertaining office visitors, filing corresponds and documents, overseeing daily cash flows and bank deposits, among others.


Suboxone Drug RehabilitationXxxxxx XXXXXX Assistant to the Doctor/Psychologist 2011 - 2014

    Provided clinical assistance to the resident doctor/psychologist in administering drug rehabilitation programs, conducting drug screening of patients, and organizing individual and group counseling sessions.


Internal Medicine Associates Xxxxxx XXXXXX Office Assistant Apr 2003 Aug 2013

    Provided administrative support, multitasking in answering phones, managing scheduled appointments, minimizing patient wait-times, addressing patient needs, handling prior authorization and insurance claims, and completing medical forms, managing supplies inventory and bank deposits, and addressing operating issues with customers.

    Collaborated with IT in installing and configuring desktops, installing virus and malware protection, and assisting in the implementation of Electronic Medical Records System.




Yyyyyy x. yyyyyy

- 105 Colwell Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)



Enterprise Rent-A-Car Ÿ Morgantown XXXXXX Service Agent 2013

Orion Development, Inc. Ÿ Xxxxxx, XXXXXX Customer Service Representative (Summer, 2009)

Mountaineer Race Track Chester, XXXXXX Grounds Crew (Summers, 2007 & 2008)


Education & Credentials


    M.S. in Management Information System, UNIVERSITY OF PHOENIX (2016).

    B.S. in Psychology, WEST VIRGINIA UNIVERSITY (2012).


Professional Training & Certifications

    Network Engineering Program, CyberTex Institute of Technology: (2015)

    Internet Security, 40 hours, New Horizons Learning Center (2014)

    Dale Carnegie Course: 12 week program on effective communication skills for success and influencing people.

Professional Affiliations & Community Involvement

    Volunteer: Lend-A-Hand Appalachian Experience (2003 Present)

Conducting retreats in economically depressed areas of XXXXXX, assisting the disadvantaged with housing repairs, and improving quality of life.

    Participant: XXXXXXU Relay for Life (2012)

    Volunteer: Dare To Prevent Concert For Drug Abuse (2011)


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